SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts. Questions are encouraged.

Training 122

Training Customer Service Communication Information 122

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. Establish Clear Lines of Communication. Schedule with empathy. Back-of-House and Front-of-House are an even split. Communication breaks down.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Lead with Compassion.

Back Office Operations 162

Back Office Operations Front of House Customer Service Scheduling 162

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Create a digital sign-up sheet for scheduling performance reviews.

Download 148

Download Scheduling Communication Accounting 148

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Successful restaurant management requires a diverse skill set.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. The points correlate with the amount of responsibility (specifically in customer service), and the more points, the more tips. Servers at traditional full-service restaurants rely on tips more than any other restaurant concept.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. We’ll see more restaurants offering their employees gig-like schedule flexibility and instant access to earned wages. Your CPA can help with this.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness. Beverage Costs: The costs associated with alcoholic and non-alcoholic beverages served in your restaurant.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Scheduling 300-plus employees. Schedule with empathy. Scheduling 300-plus employees—and saving money. Table of Contents. Keeping in sync.

Scheduling 148

Scheduling Communication Front of House Server 148

Modern Restaurant Management

JANUARY 8, 2024

Who brands trust, how programs are architected, procedures and great communication matters…A LOT. AI will help restaurateurs in 2024 to increase the rate of repeat and engaged customers. We, the good guys, must remain vigilant, fortifying our strategies with a comprehensive approach to fraud prevention. Nothing is fraud proof.

Pricing 215

Pricing Catering Training Marketing 215

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. Server Servers have direct communication with customers.

Front of House 52

Front of House Server Back of House Training 52

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Attention to Detail.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

Scheduling 148

Scheduling Server Communication Training 148

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Budgeting 52

Budgeting Customer Service Communication Training 52

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “You don’t need to say restaurant only when you may just need a good communicator for a logistics role.”

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Store schedules and labor management. In the front of house, we are seeing more kiosk adoption. Integration with third party aggregators. Reduce theft.

Catering 215

Catering Marketing Customer Service Front of House 215

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. With labor able to focus on front-of-the-house needs, team members are increasing their attention to order fulfillment for delivery and takeout. . as the restaurant group’s front-of-house platform.

Catering 143

Catering Marketing Communication Events 143

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Edward Bergen, Mintel Global Food & Drink Analyst, said:“The digital era has certainly changed the way we communicate with each other, even when we’re surrounded by friends and family.

Events 128

Events Pricing Marketing Cost Reduction 128

Modern Restaurant Management

DECEMBER 31, 2019

Of course Gen Z is driving this trend to some extent , but a recent study also found that people looking for temporary work this holiday season wanted a flexible schedule more than any other perk – including high pay. Dan O’Connell, CEO of Foodmix Marketing Communications. Off-premise dining is here to stay.

POS Systems 138

POS Systems Marketing Training Pricing 138