7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Day Three Role-specific training. Customer service training.

Training 122

Training Customer Service Communication Information 122

Synergy Suite

JANUARY 17, 2023

They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves. Because they have so much responsibility, the training of front-line crew members is a vital component for every quick-service and fast casual restaurant.

Training 52

Training Customer Service Communication Sanitation 52

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building.

Training 134

Training Scheduling Server Communication 134

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Synergy Suite

JANUARY 19, 2023

Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations.

Training 52

Training Scheduling Customer Service Communication 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Modern Restaurant Management

AUGUST 26, 2024

Hiring delivery drivers as employees gives the restaurant more ability to train them. Develop a Delivery Team Train your delivery team well, whether they are new hires or existing staff. This choice hinges on the level of control the restaurant wants over its delivery staff and operations.

POS Systems 179

POS Systems Training Front of House Information 179

7 Shifts

NOVEMBER 23, 2023

Document specific operational inefficiencies. Support and Customer Service How responsive and effective is your current provider's support? User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback.

Download 88

Download Demo Customer Service Training 88

Les Roches

SEPTEMBER 16, 2024

This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Reliable Service. Effective Communication.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

7 Shifts

AUGUST 18, 2024

This document will outline your bar's concept, menu, marketing strategy, and financial projections. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

eZee Absolute

MAY 29, 2023

Here are some ways in which EQ can help to enhance your hotel service: 1. Providing excellent customer service Have you ever thought about transforming a mere stay into a memorable experience for the guests? When it comes to providing exceptional customer service in hotels, emotional intelligence is like having a sixth sense.

Communication 52

Communication Customer Service Training Document 52

Les Roches

JUNE 27, 2024

This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers. Employees have the chance to take on diverse roles, from customer service and sales to marketing and operations, allowing them to broaden their skill sets and climb the career ladder in the organization.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Catering 52

Synergy Suite

JANUARY 13, 2023

Whenever a new employee starts working at your business, there is a lot of training material to cover. One of the best ways to help your new employee to love their new job is to make sure that the onboarding process and initial training is well thought-out and smooth. Training Materials and Expectations.

Training 52

Training Scheduling Document Regulatory Compliance 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Social Hospitality

JULY 5, 2023

One approach is to offer cross-training and mentorship opportunities. It could also be wise to provide key contact documents with each member of the organization listed alongside their primary skill sets. For instance, partnering with customer service departments can provide your teams with additional avenues of real-time feedback.

Marketing 52

Marketing Customer Service Workshop Communication 52

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. You should be communicating concerns during one-on-one meetings.

Download 148

Download Scheduling Communication Accounting 148

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

Training 52

Training Document Information Server 52

7 Shifts

SEPTEMBER 14, 2020

As the store counts grew so too did the number of The Human Bean managers and barista team members – but a store level scheduling, labor management, and universal communication software was desired to scale the business. It was a rough ride,” she explained. It cut back time,” Natalie said. “It

Scheduling 78

Scheduling POS Systems Communication Training 78

The Restaurant Times

MARCH 10, 2023

They also answer phones and direct customers to their seats. Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers. Server: Servers should be accommodating and welcoming because they engage with customers the most. The answer to the FOH manager.

Front of House 52

Front of House Server POS Systems Reservations 52

Synergy Suite

NOVEMBER 30, 2023

Regular communication with vendors is essential to stay informed about market fluctuations and potential cost-saving opportunities. Restaurants can also offer multiple portion options, allowing customers to choose based on appetite and budget.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Les Roches

DECEMBER 30, 2022

All kinds of goods, from food to clothes to documents, can be moved by plane. Air travel is usually the choice for items that need to be moved about quickly, as planes are much faster than a ship or train cargo. In any industry where companies will be dealing directly with customers, hospitality and customer service are important.

Concierge 52

Concierge Hospitality Management Document Marketing 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Not sure if something got done earlier in the week?

POS Systems 158

POS Systems Scheduling Reservations Communication 158

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

OpenTable

OCTOBER 20, 2023

This document is helpful for you as well as potential investors. If you’re serving alcohol, experienced bartenders are a must, not just for mixing drinks but for ensuring responsible service and setting the mood when people order a drink before taking their seat. Training is non-negotiable.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Les Roches

SEPTEMBER 19, 2024

Establish measurable goals for the QA program, such as reducing defect rates, improving customer satisfaction or ensuring compliance with industry standards. You should also develop comprehensive quality standards and benchmarks aligned with industry regulations and customer expectations.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Not sure if something got done earlier in the week?

POS Systems 78

POS Systems Scheduling Reservations Communication 78

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

AUGUST 16, 2024

High turnover rates can disrupt operations, increase costs, and negatively impact customer service. Regular training on these procedures helps ensure that all staff members know and understand them. 7shifts automates schedule creation and changes and communication to prevent double-booking and ensure that all shifts are covered.

Scheduling 78

Scheduling Sanitation Communication Training 78

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. Train staff to be mindful of controlling food costs.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Back of House 148

Back of House Front of House Server Download 148

Synergy Suite

FEBRUARY 21, 2023

Features like quick order entry, menu customization options, and kitchen display systems (KDS) for streamlined communication with the kitchen are essential. Integration with self-service kiosks or mobile ordering apps can further enhance the customer experience.

POS Systems 52

POS Systems Training Budgeting Reservations 52

SiteMinder

AUGUST 1, 2024

A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? What is a hotel business plan?

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Modern Restaurant Management

JANUARY 17, 2020

With over 40 years leading major restaurant brands, Guido has consistently built value for stakeholders by identifying strategic opportunities to provide exceptional customer service. Likewise, Marina’s most recent marketing and communications role with Yum!

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136