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A guide to hotel departments, operational areas and building functions

SiteMinder

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.

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What does a hotel management company do?

Les Roches

This typically includes handling day-to-day responsibilities like staffing, building maintenance, payroll, housekeeping, front of house and marketing. Managing all operational activities including front of house, building maintenance, housekeeping, catering, food and beverage, events, and any gym or spa facilities.

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Diverse careers in hospitality and tourism: match your talents

Les Roches

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions?

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Tourism is booming again – but how can we solve the recruitment and retention crisis?

Hotel Owner

For example, figures from The Caterer show that 200,000 international workers have left the UK hospitality industry in the past four years, while UK Hospitality reported that vacancies are 48% higher than pre-Covid. It is not just the kitchen and front-of-house roles that need filling.

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Hotel property management systems

Les Roches

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. Does the hotel require additional support with housekeeping coordination, for example?

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What is Hotel Management?

Xotels

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

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What is Hotel Management?

Xotels

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.