Revenue Hub

NOVEMBER 9, 2023

As a hotelier or revenue manager, you’re no stranger to the intricacies of managing bookings. NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Fear not, though, because we’re here to guide you through the process of mastering group booking management.

Book 95

Book Pricing Guest Satisfaction Article 95

SiteMinder

SEPTEMBER 6, 2023

What are late bookings? Late bookings are often spontaneous, last-minute, reservations that often come in days, hours or even minutes before the guest’s intended arrival time. These bookings often occur due to sudden travel plans, business needs, or even whimsical decisions to take a quick getaway.

Book 98

Book Reservations Communication Pricing 98

Revenue Hub

JUNE 27, 2023

When hotels implement dynamic pricing, they are constantly adjusting their room rates based on mathematical algorithms aimed to increase occupancy based on area demand. The success or failure of price optimisation often depends on how the strategy is specifically implemented at an individual property. 2. Offer competitive rates.

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Pricing Book Special Events Maintenance 97

Revenue Hub

OCTOBER 3, 2023

ZHAW School of Management and Law, based in Winterthur, Switzerland, conducted a study of 37 hotels that implemented dynamic pricing in 2021 and 2022, evaluating the effectiveness and impact of the RoomPriceGenie revenue management system. What are the internal effects on competencies after starting with dynamic pricing?

Pricing 105

Pricing Guest Satisfaction Article Marketing 105

SiteMinder

DECEMBER 3, 2023

What are holiday bookings? Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. For hotel managers, effectively managing holiday bookings is crucial.

Book 105

Book Pricing Reservations Budgeting 105

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

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Communication Information Customer Service Events 86

SiteMinder

MAY 28, 2023

While prices for all German accommodation providers rose by seven per cent between 2019 to 2022, prices among those with 20 rooms or less grew 22 per cent in the same period. “However, generally, we have seen that smaller properties are leading the hotel industry in raising their pricing to reflect macroeconomic shifts.”

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Pricing Marketing Book Information 105

Revenue Hub

AUGUST 23, 2023

Price is a very significant yet sensitive topic for many travelers. Remember that there is a correct way to respond to reviews on price when they are negative and positive. It All Starts with Expectations: One essential part of responding to reviews on price is including detailed information about your property.

Pricing 83

Pricing Guest Satisfaction Article Information 83

Revenue Hub

MAY 16, 2023

The hospitality industry has experienced significant transformations in recent years, particularly in the way hotel bookings are made. As a hotelier, understanding the pros and cons of both hotel direct bookings and hotel bookings from OTAs is crucial for developing an effective revenue management strategy.

Book 74

Book Pricing Guest Satisfaction Article 74

Revenue Hub

FEBRUARY 9, 2023

In this post, we dive into what travelers care about when booking air travel and how that aligns (or doesn’t align) with the airline industry’s perceptions to give airlines the best insights for 2023. As economic pressures rise in 2023, price will continue to impact how travelers make their decisions.

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Pricing Budgeting Book Article 93

Revenue Hub

MARCH 2, 2023

Particularly for booking accommodation, online travel agents continue to attract guests with aggressive discounting. This is why travellers have become used to seeking the best prices. Subscribe to our weekly newsletter and stay up to date In fact, 26% of people did not make a booking because they thought the price was too high.

Book 89

Book Travel and Tourism Communication Pricing 89

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

Book 98

Book Reservations Blog Demo 98

SiteMinder

MAY 25, 2023

Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. The bottom line is that hotels can lose millions of dollars in revenue due to abandonment, especially when you also consider that guests may book a room before delaying payment, and then cancelling altogether.

Book 98

Book Communication Demo Reservations 98

Revenue Hub

OCTOBER 5, 2022

A staggering number of OTA users believe they’ll find better prices or deals on an OTA. Price is one of the main reasons guests use OTAs to book. Yet, the online hotel prices are equal or cheaper than in OTAs. The goal should always be to optimise the booking journey, the website being a part of the whole journey.

Book 89

Book Pricing Communication Article 89

SiteMinder

OCTOBER 10, 2023

What is cost based pricing? Cost-based pricing is a pricing method where the selling price of a product or service is determined by adding a markup to the unit cost or, in the case of hotels, the cost of keeping a room available and maintained for use. Table of contents Why do hotels use a cost-based pricing strategy?

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Pricing Maintenance Communication Marketing 59

InnQuest

OCTOBER 17, 2023

Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Lastly, a good hotel PMS will enable hotels to set booking limits.

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Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

JUNE 21, 2023

NB: This is an article from The Hotels Network , one of our Expert Partners With travel demand on the rise, it’s crucial for hotels to embrace creative marketing techniques that captivate potential guests and motivate them to book directly.

Book 87

Book Article Pricing Catering 87

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

SiteMinder

MARCH 13, 2024

What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?

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Book Reservations Blog Housekeeping 78

Revenue Hub

JULY 28, 2023

NB: This is an article from Net Affinity Not only this, but it looks like direct bookings for summer 2023 are aligning with 2022 levels, and also are continuing to significantly outperform all other channels’, including Booking and Expedia. Hurrah for independent hotels! For content marketing ideas, take a look at this blog.

Book 67

Book Travel and Tourism Article Blog 67

Les Roches

OCTOBER 27, 2023

If you want a career in hotel management , you’ll need to be familiar with many aspects of overseeing a hospitality venue, including hotel pricing strategy. However, there are various factors to be considered when pricing and, if you want to maximize revenue, it’s essential to know all about effective hotel pricing strategies.

Pricing 52

Pricing Communication Book Marketing 52

Revenue Hub

OCTOBER 5, 2022

Since its initial release in 1936, Dale Carnegie’s timeless book, How to Win Friends and Influence People has sold more than 15 million copies. The book has become something of a bible for individuals looking to excel in their personal and professional lives, built around the sentiment that dealing with people is no easy task to master.

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Book Communication Article Marketing 87

STAAH

OCTOBER 4, 2022

A staggering number of OTA users believe they’ll find better prices or deals on an OTA. Price is one of the main reasons guests use OTAs to book. Yet, the online hotel prices are equal or cheaper than in OTAs. 2. Provide a personalised landing experience. 3. Tailor messaging based on website interactions.

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Book Pricing Demo Communication 71

Revenue Hub

NOVEMBER 29, 2022

Travelers are booking earlier and earlier to receive the lowest price available, so acting quickly is key to drive more direct bookings. . Stallmästaregården’s offer does just this for their hotel guests, differentiating them from competitors and ultimately boosting their direct bookings. The perfect present.

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Book Communication Reservations Article 80

SiteMinder

OCTOBER 15, 2023

What are booking channels? Booking channels are platforms by which your hotel can accept reservations online or offline. Examples of booking channels include your own website, online travel agents like Booking.com, metasearch sites like Google, traditional travel agencies, global distribution systems (GDS), and more.

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Book Travel and Tourism Reservations Blog 59

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

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Property Management Training Special Events Guest Satisfaction 222

InnQuest

SEPTEMBER 12, 2023

This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. What is a Hotel Reservation System A Hotel Reservation System is a software solution designed to facilitate and manage booking accommodations and other guest-related services at your hotel.  This attention to detail contributes to guest loyalty and positive reviews.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

JANUARY 16, 2023

With more and more travelers booking their accommodations online, it’s crucial that your hotel’s website is user-friendly, easy to navigate, and encourages potential guests to complete a booking. One of the key metrics to track when it comes to your website’s performance is booking abandonment rate.

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Book Information Communication Article 88

SiteMinder

FEBRUARY 9, 2023

SiteMinder, which generates more than 100 million reservations annually for 35,000+ hotels across 150 countries, has seen a 37% increase in net reservations from Chinese travellers since mid-December, with booking increases accelerating by 27% between week commencing 22 January and week commencing 29 January.

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Reservations Book Travel and Tourism Communication 98

Revenue Hub

APRIL 29, 2024

It’s quick, convenient, and travelers want to use it to research, book, and share their trips. As of 2021, almost 50 percent of online travel sales happened via mobile, but it isn’t only the booking that occurs there. Guests shouldn’t have to go on a scavenger hunt for your pricing. Ease-of-use extends to your booking engine.

Marketing 85

Marketing Book Article Information 85

SiteMinder

APRIL 10, 2024

A trusted, long-term, relationship Nira Caledonia has been investing in SiteMinder’s platform for the past nine years, establishing superior distribution and booking strategies to grow revenue and become more efficient. Initially, features such as payment processing , metasearch , and business intelligence were being used to great success.

Communication 98

Communication Guest Satisfaction Book Marketing 98

Revenue Hub

NOVEMBER 9, 2023

Rates and conditions: Offer non-refundable and prepaid rates at a great price. Carefully manage availability to maximize direct sales on your website and close lower value and net price channels. Use the CRM to invite customers who have previously booked through other channels to book directly on your website.

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Book Pricing Article Reservations 82

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Additionally, it records all guest interactions and automates personalized communication for each guest. About InnQuest.

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Property Management Book Catering Reservations 224

Revenue Hub

APRIL 15, 2024

Therefore, successful B2B hotel marketing strategies go beyond price and location advantages, emphasizing personalized service, flexibility, and the creation of memorable experiences. These clients seek value, reliability, and a partner that understands their complex travel and lodging requirements.

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Marketing Communication Article Catering 89

Revenue Hub

NOVEMBER 22, 2023

This article will take you through the essentials of customer segmentation and show you how to use this powerful tool to increase bookings significantly. Understand different guest segments and how to tailor your offers and pricing strategies to meet diverse budgetary needs and preferences.

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Article Book Communication Marketing 104