eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Xotels

SEPTEMBER 22, 2022

On top of the benefits of marketing automation, collecting your guests’ data can help you provide a more tailored experience that will, in return, also increase loyalty, guest retention, sales, and profit. First of all, let’s debunk a myth: content marketing is not (only) what you publish on your blog.

Marketing 40

Marketing Blog Book Communication 40

SiteMinder

FEBRUARY 29, 2024

Guest relations Advanced customer service skills : Focusing on personalised guest interactions, anticipating needs, and exceeding expectations. Communication and diplomacy : Navigating sensitive guest issues with tact, empathy, and effective problem-solving.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Blue Magnet Interactive

MARCH 17, 2020

Your hotel guests change constantly and so do their wants and needs. Ensuring that your hotel evolves along with your guests and paying attention to detail can pay huge dividends in the hospitality industry. This is when your questions can get more detailed.

Presentation 52

Presentation Information Guest Retention Catering 52

STAAH

FEBRUARY 13, 2023

In this blog, we cover off what you need to know about artificial intelligence (AI) and how it can be applied to your property. AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. What does AI mean for hoteliers?

Guest Retention 80

Guest Retention Housekeeping Book Information 80