article thumbnail

Everything You Need To Know About Hotel Operations Management

InnQuest

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

article thumbnail

How EaaS Benefits Businesses Big and Small

Modern Restaurant Management

Back-of-house essential equipment includes some of the most expensive items a restaurant can buy, and while the business can’t function without them, these CapEx purchases aren’t going to generate more business year over year. EaaS for Small and Medium Businesses.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Avoiding Warewashing Woes Ensures a Profitable Kitchen

Modern Restaurant Management

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Thankfully, technology is pushing the industry forward, and improving everything from reservations to ordering to dishwashing. Washing Away Profits.

article thumbnail

A guide to hotel departments, operational areas and building functions

SiteMinder

Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist. Reservations agent. Hotel manager (or front of house manager). Taking reservations or bookings over the phone.

article thumbnail

A comprehensive overview of job positions within a hotel

SiteMinder

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. This can sometimes involve assisting the concierge in making reservations.

article thumbnail

HB Exclusive: Aavgo partners with Econo Lodge Franchise Association

Hotel Business

The remote agents provide guest services, including: Checking guests in and out, including managing both advance reservations and walk-ins. Some of these back-of-the-house tasks include: Managing the night audit process. Opening, managing and responding to housekeeping and maintenance ticket requests.

article thumbnail

Diverse careers in hospitality and tourism: match your talents

Les Roches

What are back-of-house positions? Summary Whether you’re interested in working front-of-house with customers or prefer to be back of house, the career options in hospitality and tourism are vast.