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The Ultimate Guide to Chatbots in Hotel Industry

InnQuest

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

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Why is Upselling in Hotels Important

InnQuest

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

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A Hotelier’s Guide to Collecting and Using First-Party Data

Revenue Hub

This data empowers hotels to personalize guest experiences, target marketing efforts effectively, foster guest loyalty, and optimize operations. Moreover, it facilitates compliance with data privacy regulations, ensuring secure and ethical data usage and ultimately resulting in improved guest satisfaction and business success.

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A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant

Larry Mogelonsky

With numerous small hotels, chalets, lodges and short-term rentals to choose from, Tremblant is perhaps the closest thing that North America has to a charming French of Swiss alpine town, wherein the 312-key Fairmont Tremblant has always stood at the luxury resort pillar of the destination since its opening in 1996.

Marketing 100
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Diverse careers in hospitality and tourism: match your talents

Les Roches

It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. Hospitality and tourism is a booming area with great opportunities to progress or move into more niche areas. Here, we’ll explore the different jobs in tourism and hospitality and why studying hospitality and tourism can boost your career.

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HB on the Scene: Red Roof introduces growth initiatives

Hotel Business

The climate is changing, but it is our vision that is going to be the guiding light for Red Roof to get us through all of these kinds of unpredictable circumstances we find ourselves in.”. A major benefit of HotelKey’s platform is its user-friendly, self-guided training technology,” said Ted Hutchins, chief information officer, Red Roof.

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Hospitality technology: the solution for the best-in-class customer experience

Hotel Business

By Ashley Williams The customer experience (CX) has taken center stage in the hospitality industry as hotels refocus on delivering personalized, frictionless experiences. When integrated into business processes, UC solutions yield better employee experiences, ultimately producing better customer experiences.