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Hotel customer service: what is it, and how can it become a career?

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52
Customer Service Guest Satisfaction Guest Services Training 52
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Communication in the hospitality industry

SiteMinder

DECEMBER 21, 2023

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59
Communication Information Presentation Front of House 59
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