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A guide to hotel departments, operational areas and building functions

SiteMinder

Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival.

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A comprehensive overview of job positions within a hotel

SiteMinder

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. Hotel management job positions. Spa manager.