Customer Service Facility Management Guest Services Reservations 
SiteMinder
OCTOBER 11, 2022
Regardless of seniority, these are all customer facing positions and require excellent people skills. Hotel manager. The purpose of the role is to ensure that all guests receive high quality customer service. As the face of the hotel, the receptionist is the first and last person guests interact with.
SiteMinder
OCTOBER 11, 2022
Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival.
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