Sat.Apr 15, 2023 - Fri.Apr 21, 2023

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Virtual hotel front desk: what does it mean for your property?

eHotelier

In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.

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What to expect from Simon Rogan’s Michelin-star pop-up

Hospitality Magazine

Simon Rogan is globally recognised and celebrated for being a chef who creates dishes made with hyper-seasonal produce grown on neighbouring lands. Rogan has opened restaurants across London and Hong Kong during his career, but his most notable is L’Enclume in the UK. In 2022, the restaurant celebrated 20 years in business, with the anniversary coinciding with its third Michelin star — a long-term goal shared by Rogan and his team.

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Hotels and the future of mixed-use spaces

MEWS

In 2011, Marc Andreessen's landmark essay, Software is Eating the World , boldly proclaimed that every company would eventually become a software company. Fast forward to 2023, and the world of real estate is undergoing a similar transformation, with hotels at the helm.

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Top-Effective Tech Solutions to Improve Profits

Modern Restaurant Management

Most restaurants (76 percent) are currently using automation in three or more areas of operation and agree that certain roles are more automatable than others, according to Capterra research The survey also found that more than half of restaurant leaders say front-of-house restaurant workers can easily be automated with today’s technology, and nearly all restaurants today (96 percent) use automation tools in their back-of-house operations.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Here’s why hotels now need alcohol alternatives

eHotelier

For hotels, adding or deepening your non-alcohol drink menu is a great way to ensure the average cover at the onsite restaurant doesn’t suffer due to trending decline in sales of alcoholic beverages.

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MCR’s Morse Urges Hotel Owners To Push Rate, Cut Out OTAs

Lodging Magazine

Referring to AAHOA as the “greatest American dream story,” Tyler Morse of MCR delivered a keynote during AAHOACON ’23 in which he offered plenty of business advice for association members on everything from rate strategies to dealing with disruptors. Morse, who is CEO of MCR—one of the largest owner/operators in the U.S. lodging industry—began by imploring hoteliers to push rate.

Magazine 113
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How to Make Sure Texts Reach Customers

Modern Restaurant Management

Text messaging is now mainstream for many restaurant and food retail businesses and their communications plans. And rightfully so. Research from Gartner has found 90 percent of all people read texts within three minutes of receipt, and notes that short message service (SMS) boasts a 98 percent open rate. It’s no surprise that restaurants big and small are tapping into text messages to reach their customers.

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Now is the time for a restart in hotel tech

eHotelier

It is time to review, question and rethink the entire IT stack to define a new strategy: one that puts the guest, not the property, at the center of everything.

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Bed Bug Lawsuits Are a PR Nightmare: Protect Yourself Today

Hotel Business

Hoteliers zealously seek to protect their reputations from negative social media reviews, adverse local news coverage and damning word of mouth. Bed bug infestations can be particularly damaging to a hotel’s reputation because both business and leisure travelers rely on online sources when booking trips. If a guest sues your property, your local news outlet will likely publish your hotel’s name and highlight the corresponding legal complaint as soon as possible.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Owner-First: Update on Wyndham’s Women Own the Room and Programs That Support Franchisees

Lodging Magazine

Speaking with LODGING at AAHOACON 2023, Wyndham Hotels & Resorts’ executive vice president and chief marketing officer, Lisa Checchio, provided an update on Wyndham’s initiative to support hotel ownership by women through its Women Own the Room program, which she said, fits in with Wyndham’s “owner-first philosophy.” She also described other ways Wyndham’s marketing team is supporting franchisees, including boosting labor retention by enabling guests, who may not be carrying cash, to t

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Honoring the Legacy of a Historic Structure

Modern Restaurant Management

Seattle-based Floisand Studio Architects has had a long-term partnership with Pagliacci Pizza including the thoughtful reimagination of the chain's newest location across from Seattle’s Ballard Locks. The original design is a heavy timber replica of a six-beam Haida house—a traditional style of building by the Haida Tribe—which opened in 1939 as a Native American curio shop before serving as a restaurant space starting in 1945.

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7 tips for procuring contractors for a hotel

eHotelier

It might feel like procuring contractors for a hotel is a bit of a minefield, but luckily it's one you can learn to navigate with time and experience. To avoid even the smallest of dilemmas, take these tips on procuring contractors onboard and you’ll keep your hotel running smoothly and avoid any hiccups in the guest experience as well.

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Peachtree names Jarred Bussert VP, IT

Hotel Business

Peachtree Group has appointed Jarred Bussert as VP, information technology. In this newly created role, he is responsible for all aspects of the company’s IT infrastructure, including business applications, information security and data integrity. “Jarred’s experience and achievements demonstrate his commitment to supporting business strategies with technology infrastructure,” said Greg Friedman, managing principal/CEO, Peachtree. “As Peachtree continues to grow, I

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Hotels Grab Opportunity for F&B Profits, Guest Satisfaction Through ‘To Go’ Markets

Lodging Magazine

As hotels continue to move away from traditional full-service food & beverage outlets in the wake of the pandemic, Grab & Go markets or food pantries have emerged as the ‘go to’ for today’s guests. Hotel companies and brands alike have identified these options as the best way to meet the changing demands of time-starved guests with the food items they crave.

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‘ForkFight’ – Go Behind the Curtain of Dallas’ Fast Casual Food Scene

Modern Restaurant Management

Mark Brezinski has been heralded as "the father of Dallas’ fast casual food scene" He has opened more than 50 restaurants in the DFW area including Pei Wei Asian Diner, Bengal Coast, Velvet Taco and his newest venture Bizzy Burger Merchants. Brezinski chronicles his award-winning career and the drama behind the curtain is front and center in his new book called " ForkFight!

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Introducing The Pell, the First JdV by Hyatt Hotel in Rhode Island

eHotelier

Hyatt Hotels Corporation announced today the official opening of a vibrant new boutique hotel, The Pell, a part of the JdV by Hyatt brand. The property, which is managed by Highgate, is located on Rhode Island’s historic Aquidneck Island, minutes from Newport and with endless unique attractions and activities. Unveiling the completion of a nine-million-dollar renovation boasting a modern bohemian design, The Pell is a true reflection of the coastal neighborhood in which it resides.

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STR: U.S. hotel pipeline shows confidence in business travel

Hotel Business

Upper-upscale hotels, the property types most associated with business travel, are well represented in the U.S. development pipeline. The volume of projects in the segment points to confidence in the future of business travel, according to STR. “Upper-upscale saw the slowest recovery, but a steady climb in performance and the business travel indicators have supported developer confidence in the segment,” said Isaac Collazo, VP, analytics, STR.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Peachtree Group Appoints Jarred Bussert as Vice President, Information Technology

Lodging Magazine

ATLANTA—Peachtree Group announced the appointment of Jarred Bussert as vp, information technology. In this newly created role, Bussert will be responsible for all aspects of the company’s IT infrastructure, including all business applications, information security and data integrity. “Jarred’s experience and achievements demonstrate his commitment to supporting business strategies with technology infrastructure,” said Greg Friedman, Peachtree’s managing principal an

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Laurence Llewelyn-Bowen revamps The Dial House Hotel

Hotel Owner

Interior designer and television personality Laurence Llewelyn-Bowen has revamped the The Dial House Hotel in Bourton-on-the-Water Cheltenham, giving a new look to five of the property’s suites. The Dial House was first built in 1698 by local architect Andrew Paxford. The LLB team designed five suites, each designed after its inspirational Arts and Crafts hero; Oscar (Wilde), Owen (Jones), Walter (Crane), Aubrey (Beardsley) and May (Morris).

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The industry’s future skills needs

eHotelier

eHotelier, a leading hospitality training and education solutions provider, has released a new report on the state of hospitality skills worldwide. Based on a global survey of professionals in the industry, the report highlights the current skills gaps and training needs in the hospitality sector. The survey was conducted over the past six months in.

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Serviced Apartment Awards 2023 shortlist revealed

Serviced Apartments

UK: The shortlisted entries for the 2023 Serviced Apartment Awards have been announced, in advance of the awards ceremony on May 18th in London. The shortlists have been chosen by an independent panel of expert judges which includes travel buyers, consultants, investors, designers, journalists and architects. These are in addition to the Readers Choice award categories – Rising Star, Industry Inspiration and Travel Buyer of the Year – which will be decided by an online poll of Serviced Apartment

Marketing 105
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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Hyatt’s Newest Brand Hyatt Studios Continues Transformational Growth and Expansion

Lodging Magazine

CHICAGO—Hyatt Hotels Corporation announced plans for Hyatt Studios, the newest addition to Hyatt’s portfolio of brands. The brand, which marks Hyatt’s entry into upper-midscale lodging in the Americas, was conceived through collaboration with hotel developers and for the needs of target guests. The announcement is supported by signed letters of interest in development agreements from multiple developers for more than 100 Hyatt Studios hotels.

Magazine 105
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Hard Rock Hotel to rebrand as The Cumberland in May

Hotel Owner

London’s Hard Rock Hotel will rebrand as The Cumberland at the end of May, the Clermont Hotel Group has stated. Situated in one of the city’s most sought after locations at Marble Arch, the 1000-bedrommes hotel will continue to champion London’s cultural and music scene, inspired by its rich history of housing music legends. Jon Lucas, chief operating officer, Hard Rock International, said: “London will always be a special city as the birthplace of our brand, and it’s been a privilege to offer

Book 105
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Implementing renewable energy in hotels

eHotelier

Hotels are among the most energy-intensive buildings, making them ideal candidates for renewable energy adoption.

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How Great Greek Mediterranean Grill used technology to upgrade ordering experience

Fast Casual

Bob Andersen, president of Great Greek Mediterranean Grill, discusses how the brand's tech integration has taken the customer journey to a new level.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.