October, 2023

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Booking, Expedia, Tripadvisor form coalition to fight fake reviews

PhocusWire

The coalition, which also includes Amazon, Glassdoor and Trustpilot, seeks to work together on developing common standards and best practices to root out fake reviews and ensure consumers can make informed purchase decisions.

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Inventory management and sustainability: A win-win strategy for the hotel industry

eHotelier

Inventory management and sustainability: A win-win strategy for the hotel industry - Insights - Insights Here are ways hotels can minimize secondary inventory waste in their rooms in order to reduce costs, increase profits and promote sustainability.

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The Extended-Stay Segment Reaches New Heights

Lodging Magazine

Commonly referred to by many as the ‘darling’ of the hotel industry in recent years, the extended-stay segment has risen to new heights on the strength of widespread growth and stellar performance outpacing all other chain scales. Demand continues to grow at unprecedented levels for the segment, which was established some 30 years ago and has upped the ante for both large brand companies and owner/operators looking for increased profitability.

Magazine 133
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MRM EXCLUSIVE: Consumer Data Analytics Reveal Dining Patterns to Attract Customers 

Modern Restaurant Management

The last few years have not been easy for several key industries in the U.S., including restaurants. According to CNN, there are fewer U.S. restaurants today than in 2019 and it is not clear when —if ever — they’re coming back. In 2022, there were about 631,000 restaurants in the United States. That’s roughly 72,000 fewer than in 2019.

Pricing 206
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Travel Predictions 2024

Are Morch

Booking.com 2024 travel predictions highlight that travel isn’t just an escape, but a catalyst for experiencing our best lives. With data from a global study involving 27,000 travelers across 33 countries, explore our top seven 2024 travel predictions, including local market insights from the UK, Italy, Germany, Spain, the US, and Latin America. We’ll (re)invent […] The post Travel Predictions 2024 appeared first on Are Morch, Digital Transformation Coach.

Marketing 133

More Trending

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Tampa, Las Vegas, San Diego leading Q3 U.S. group revenue recovery

Hotel Business

The third quarter of this year shows the top 25 U.S. markets have recovered 99.1% for group business compared to the same time in 2019, according to the Hospitality Group and Business Performance Index from Knowland and Amadeus. Group bookings are calculated using occupancy and average daily rate (ADR.) The index combines event data from Knowland with hotel booking data from Amadeus to give both individual and aggregate views of the key drivers of hotel performance and is updated on a quarterly

Events 122
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The psychology of colour in hotel spaces

eHotelier

The psychology of colour significantly impacts how guests perceive the world of hotel design. Each colour, when skillfully blended, can evoke strong feelings, create moods, and leave an enduring impression.

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10 Tips for a Comprehensive Hotel Key Control Policy

Lodging Magazine

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

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The Best Pre-Launch Marketing Strategy for Your Fine Dining Restaurant

Modern Restaurant Management

Launching a fine dining restaurant is an undoubtedly exciting venture, but it's not without its challenges. With the fierce competition in the food industry, a well-thought-out pre-launch marketing strategy is crucial to ensure your restaurant gets the attention it deserves. With 60 percent of new high-end restaurants failing within the first year, it’s clear that far too many budding restauranteurs are not pursuing the optimum marketing strategies.

Marketing 194
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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How three emerging restaurant operators are finding wins

Nation's Restaurant News

Hi and welcome to Extra Serving, a Nation’s Restaurant News podcast. I’m your host, Holly Petre. Today is a very special episode. You won’t hear a conversation between me and my cohosts.

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Meet the People Keeping Queer Bars Safe

EATER

With gender-affirming ID checks and de-escalation tactics that avoid police intervention, these individuals are reshaping nightlife security to better serve the LGBTQ+ community.

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Using geometry and game theory to master the M&M guessing game

SAS

October 13 is National M&M Day in the US. It’s a time to reignite the debate about whether you can taste the difference between the different colored chocolate-filled candies. If you’re like me, equally as enjoyable as eating M&Ms is taking a crack at how many of them are in [.

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How to turn negative reviews into booking opportunities in the digital era

eHotelier

By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Web Exclusive: Honeywell offers tips for safe IAQ

Hotel Business

Indoor air quality (IAQ) has been an ongoing concern within hotel guestrooms and public spaces, and the COVID-19 pandemic only heightened guest and hotelier awareness of the air they breathe in and out when on property. Hotel Business caught up with Bhavesh Gupta, global director of engineering, Honeywell Building Technologies , to gather his insights on Honeywell ‘s three tips on how to keep indoor air safer when outdoor air quality reaches harmful levels.

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How Technology Is Transforming Restaurant Checkouts

Modern Restaurant Management

When you ask your diners how they would like to pay, when was the last time they handed over physical cash? Perhaps you don’t even accept cash anymore? You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service.

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Interview with Co-founder Daan De Bruijn of Bookboost

Revfine

In this article, we interview Bookboost co-founder Daan De Bruijn. Bookboost helps accommodation brands manage customer data in efficient and innovative ways. This includes boosting overall understanding of the information, workflow automation, and possibilities for personalization. Bookboost empowers a better understanding of data and how to use it to connect with guests.

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Disgraced Chef Mario Batali Teases a Comeback on Instagram

EATER

Scott Eisen/Getty Images He’s in his “virtual events” era, apparently After a nearly six-year social media hiatus, disgraced chef Mario Batali is officially back on Instagram. The chef made his comeback to the platform on October 21, complete with a slightly blurry photo of red-sauced pasta and a cryptic announcement: “Mario Batali virtual events coming soon.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Building a Security Culture: The Most Basic Best Practice Is to Train All Staff in Protecting Guests

Lodging Magazine

Discussions of guest expectations in today’s hotel industry often involve aspects such as hyper-personalization, digital transactions, guestroom entertainment, wellness, and sustainable practices. Perhaps because security is so fundamental to hospitality, it is less common as a trending topic. But the protection of guests and their assets will always be a priority, one that guests themselves are highly cognizant of.

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Renovation trends: stylish, custom and connected

eHotelier

Renovation trends: stylish, custom and connected - Insights - Insights Keeping 2023 property improvement projects on target requires creative procurement, realistic scheduling, and wherever possible, going local.

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Choice Hotels goes public with proposal to acquire Wyndham

Hotel Business

Choice Hotels International Inc. has revealed a proposal to acquire all the outstanding shares of Wyndham Hotels & Resorts Inc. at a price of $90 per share, payable in a mix of cash and stock. Wyndham has ended months-long negotiations with the company. Under Choice’s proposal, the $90 per share to be received by Wyndham shareholders would consist of $49.50 in cash and 0.324 shares of Choice common stock for each Wyndham share they own.

Pricing 119
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It’s Hectic Season for Restaurants

Modern Restaurant Management

It’s a trend well-known to restaurant operators, and yet each year brings the same scramble: young people who provided a ready supply of flexible labor over the summer simultaneously change their patterns – resigning to focus on school, moving back to college, or limiting their availability to accommodate other activities. In 2021, for example , 36.6 percent of teens 16-19 had jobs during the summer, dropping to 30.5 percent during the school year.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hilton Finds Four Catalysts for Travel in 2024 Through New Trends Report

Industry Insights Lodging Magazine

MCLEAN, Virginia—According to a recent global survey conducted by Hilton and Ipsos, travelers say they will reduce other areas of personal spending to prioritize leisure travel in 2024, with a majority across generations indicating their top reason to travel in 2024 will be to rest and recharge, with more emphasis on sleep than ever before. Those insights and more were unveiled with the launch of Hilton’s third-annual trends report: “What Millennials, Gen Z, Gen X, […] The post Hilton Find

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When Cheese Can Tell the Future

EATER

Lille Allen/Eater; Source: Getty Images The Kitchen Witch brings the ancient art of tyromancy — divination through cheese — to the modern day Throughout history, people have sought answers about the unknown. But predicting fates and futures hasn’t always been synonymous with tarot cards and oracles; sometimes, it comes down to what you eat or drink.

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Capriotti’s, Wing Zone, Swamp Dawg, Goodcents execs talk growth with lean teams

Fast Casual

Restaurant labor shortages have become a pervasive issue, affecting both corporate and store-level operations. Three restaurant executives discussed labor issues and how tech can help at the Fast Casual Executive Summit in October.

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How to stay on top of your guest feedback

eHotelier

How to stay on top of your guest feedback - Insights - Insights Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

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Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!