September, 2023

article thumbnail

Poor security, clunky processes driving online hotel booking abandonment

PhocusWire

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%.

Book 107
article thumbnail

Why Manual Workforce Management Processes Should be a Thing of the Past for Restaurant Owners

Modern Restaurant Management

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. Additionally, they have to remember how this demand aligns with employee skills and availability, before they begin creating shift schedules – often using pen and paper or an Excel spreadsheet.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hilton and Tesla Agreement Brings Charging Stations to 2,000 Hotels

Industry Insights Lodging Magazine

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles.

Magazine 145
article thumbnail

Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 312
article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

Industry Report: Restaurants face staffing challenges, old and new in 2023

7 Shifts

In the restaurant business, the only constant is change. But what separates successful restaurants from the rest are the ones that can best adapt. 2020 marked the beginning of a new era for restaurant management. The pandemic, for all its devastation, granted many restaurants a silver lining: a chance to reset. And the restaurant business has gone through a decade's worth of change in a few short years, leading to new staffing challenges—and new shades of the old ones.

Download 158

More Trending

article thumbnail

Expedia Group builds generative AI into multiple products in its “Fall Release”

PhocusWire

Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and Hotels.com apps.

122
122
article thumbnail

Six Important Steps Restaurants Should Take to Build a Strong Food Safety Culture

Modern Restaurant Management

Ensuring food safety is essential for restaurant brands and others within the food industry. A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.

article thumbnail

Interview with CEO & Co-Founder Adam Harris of Cloudbeds

Revfine

In this article, we'll interview Adam Harris, the CEO and co-founder of Cloudbeds. Adam has vastly simplified the typically complicated world of OTAs, payments, reservations, and reporting so hoteliers can spend time on their most important job - taking care of their guests. Can you tell us The post Interview with CEO & Co-Founder Adam Harris of Cloudbeds appeared first on Revfine.com.

article thumbnail

Mastering influencer collaborations: elevating your hotel’s brand in the digital era

eHotelier

Before diving into any collaborations, it is essential to ensure that your social media channels are in top shape to maximize the success of your influencer partnerships. Let's explore the key considerations and steps for working with influencers.

306
306
article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Restaurant jobs grew by 15K in August

7 Shifts

The restaurant industry continues to display its resilience as it steadily adds more jobs month after month. Preliminary data from the Bureau of Labor Statistics (BLS) reveals that the Food Services and Drinking Places sector experienced a net gain of 14,900 jobs in August. This momentum is in sync with the industry's performance during the spring and summer months, consistently averaging an increase of 15,000 jobs per month.

Download 158
article thumbnail

The 16 Best Cookbooks of Fall 2023

EATER

Andrea D’Aquino /Eater New books by Sohla El-Waylly, J.J. Johnson, Molly Baz, and more provide plenty of inspiration to return to the kitchen In France, this time of year is called “la rentrée,” a term that translates to both “the return” and “back to school.” I think of it in terms of returning to the kitchen; although many of us never left, the promise of cooler temperatures, however distant, makes the idea of spending real time in proximity to an oven not only palatable but desirable.

Book 145
article thumbnail

HFTP Announces Return of Entrepreneur 20X at Major 2024 Events, Applications Now Open

Hospitality Net

Austin, Texas (September 28, 2023) — Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the return of the premier hospitality technology pitch competition Entrepreneur 20X (E20X) at three events in 2024. Startups will have the opportunity to present their cutting-edge platforms at HFTP’s inaugural Digital Horizons 360 (DH360) Symposium in Europe in February and at HITEC Dubai and HITEC North America in June.

Events 115
article thumbnail

How AI Technology Can Help Restaurants Stay Open

Modern Restaurant Management

In recent years, the restaurant industry has incurred staffing issues that have closed independent establishments and franchises nationwide. With two jobs open for every jobseeker , chances are slim that human workers will fill the demand. Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers.

article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

Interview with CEO Alexander Edström of Atomize

Revfine

In this article, we'll be interviewing Alexander Edström of Atomize. In his position as CEO, Alexander has led the development of lean revenue management software for hoteliers on the cutting edge. It is based on the latest innovations in price automation - offering technology that relieves the pain of setting prices manually. The post Interview with CEO Alexander Edström of Atomize appeared first on Revfine.com.

Pricing 120
article thumbnail

The challenge of aligning a hotel group towards a shared vision

eHotelier

Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.

article thumbnail

The Impact of Color and Lighting in Brand Photography

Social Hospitality

The right photos have the power to sway customer opinions in a matter of seconds, both positively and negatively. As such, carefully consider every image your brand puts out online or in print. This is why brand photography is so important. Below, we’ll go over what brand photography is as well as how the use of light and color can help convey your brand’s identity and leave your customers wanting more.

article thumbnail

Clarissa Wei Knows All Too Well That Food Is Political

EATER

An Rong Xu /Eater In her debut cookbook, ‘Made in Taiwan,’ the journalist uses recipes to tell the story of the island’s people, and take a stand on its sovereignty “I’m not a food influencer or a professional chef,” Clarissa Wei says. “A lot of people are really good at coming up with gorgeous new recipes that no one has ever seen before. That’s not my strong suit at all.

Book 142
article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

article thumbnail

Peachtree deploys $1.1B in commercial real estate investments

Hotel Business

Peachtree Group , a diversified commercial real estate investment company, has revealed its credit division has closed $556 million in loan originations of the $1.1 billion the company deployed year-to-date. The remaining $526 million was deployed to acquire five hotels and undertake three new hotel development projects. The company also opened five hotels that were under construction as of September 2023.

article thumbnail

How AI and Gig Workers Will Improve Customer Service for Restaurants

Modern Restaurant Management

The past few years have undeniably changed the restaurant industry in more ways than one could imagine. Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. But as with every challenge, innovation thrives. Enter AI and gig workers.

article thumbnail

Unique Direct Booking Perks: The Power of Travel Assistance Insurance

Revfine

Today, as travelers seek a blend of convenience, security, and added value, hoteliers can distinguish themselves by providing incentives that resonate deeply with potential guests. Travel assistance insurance has emerged as a powerful tool that not only sets hotel’s direct channel offerings apart but also empowers guests with peace of mind and solidifies a brand's The post Unique Direct Booking Perks: The Power of Travel Assistance Insurance appeared first on Revfine.com.

Book 120
article thumbnail

Embracing sustainability: green hotel renovation strategies

eHotelier

Embracing sustainability: green hotel renovation strategies - Insights A renovation might be a big undertaking, but making sustainable upgrades is well worth it in the long run.

299
299
article thumbnail

Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

article thumbnail

Tourism in Switzerland: A successful summer 2023 for the Industry

EHL Insights

The latest figures released by the Federal Statistical Office (FSO) have put even more spring in Swiss tourism’s step. Night stays in Switzerland for the months of June and July 2023 were recently published. And the news is good! Night stays (or hotel stays) were 8.6% higher in June 2023 versus June 2023. This confirms an earlier report indicating that in the first half of 2023, night stays increased 13.8% year on year.

116
116
article thumbnail

Clarkisha Kent Isn’t Afraid of a Changing Body

EATER

In her memoir “Fat Off, Fat On: A Big B h Manifesto,” the author navigates fatphobia, ableism, and the good intentions that can fuel social inequalities Listen to this article Very early in Fat Off, Fat On: A Big B h Manifesto , cultural critic Clarkisha Kent’s new memoir unpacking how fatphobia, disability, and other social issues intersect, Kent makes her most salient identities known: She is a dark-skinned, first-generation, Nigerian American, bisexual, disabled woman.

article thumbnail

Announcing the opening of SO/ Uptown Dubai

Hospitality Net

Making its stylish debut within Dubai’s up-and-coming new smart district, SO/Uptown Dubai brings a slice of avant garde living, unique identity, and design narrative to DMCC’s Uptown Dubai district with luxurious, sartorial guestrooms, distinctive dining experiences and breath-taking views of the city’s skyline.

110
110
article thumbnail

Is Your Restaurant AI the Real Deal? Here Are Five Questions to Ask Vendors

Modern Restaurant Management

The restaurant industry is undergoing a technology renaissance. Everywhere you care to look, AI and automation can be found taking on critical roles and supporting restaurants, bars, cafes, and coffee shops still battling against labor shortages and rising inflation. Robots are helping with food prep and even serving dine-in customers. Data-driven analytics tools are allowing restaurants to optimize pricing and personalize menu options.

Demo 184
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i