September, 2023

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Poor security, clunky processes driving online hotel booking abandonment

PhocusWire

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%.

Book 107
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Why Manual Workforce Management Processes Should be a Thing of the Past for Restaurant Owners

Modern Restaurant Management

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. Additionally, they have to remember how this demand aligns with employee skills and availability, before they begin creating shift schedules – often using pen and paper or an Excel spreadsheet.

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Hilton and Tesla Agreement Brings Charging Stations to 2,000 Hotels

Industry Insights Lodging Magazine

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles.

Magazine 145
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Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 312
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Industry Report: Restaurants face staffing challenges, old and new in 2023

7 Shifts

In the restaurant business, the only constant is change. But what separates successful restaurants from the rest are the ones that can best adapt. 2020 marked the beginning of a new era for restaurant management. The pandemic, for all its devastation, granted many restaurants a silver lining: a chance to reset. And the restaurant business has gone through a decade's worth of change in a few short years, leading to new staffing challenges—and new shades of the old ones.

Download 158

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Expedia Group builds generative AI into multiple products in its “Fall Release”

PhocusWire

Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and Hotels.com apps.

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Is Your Restaurant AI the Real Deal? Here Are Five Questions to Ask Vendors

Modern Restaurant Management

The restaurant industry is undergoing a technology renaissance. Everywhere you care to look, AI and automation can be found taking on critical roles and supporting restaurants, bars, cafes, and coffee shops still battling against labor shortages and rising inflation. Robots are helping with food prep and even serving dine-in customers. Data-driven analytics tools are allowing restaurants to optimize pricing and personalize menu options.

Demo 215
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Announcing the opening of SO/ Uptown Dubai

Hospitality Net

Making its stylish debut within Dubai’s up-and-coming new smart district, SO/Uptown Dubai brings a slice of avant garde living, unique identity, and design narrative to DMCC’s Uptown Dubai district with luxurious, sartorial guestrooms, distinctive dining experiences and breath-taking views of the city’s skyline.

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Mastering influencer collaborations: elevating your hotel’s brand in the digital era

eHotelier

Before diving into any collaborations, it is essential to ensure that your social media channels are in top shape to maximize the success of your influencer partnerships. Let's explore the key considerations and steps for working with influencers.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Restaurant jobs grew by 15K in August

7 Shifts

The restaurant industry continues to display its resilience as it steadily adds more jobs month after month. Preliminary data from the Bureau of Labor Statistics (BLS) reveals that the Food Services and Drinking Places sector experienced a net gain of 14,900 jobs in August. This momentum is in sync with the industry's performance during the spring and summer months, consistently averaging an increase of 15,000 jobs per month.

Download 158
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Clarissa Wei Knows All Too Well That Food Is Political

EATER

An Rong Xu /Eater In her debut cookbook, ‘Made in Taiwan,’ the journalist uses recipes to tell the story of the island’s people, and take a stand on its sovereignty “I’m not a food influencer or a professional chef,” Clarissa Wei says. “A lot of people are really good at coming up with gorgeous new recipes that no one has ever seen before. That’s not my strong suit at all.

Book 145
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AHLA Foundation: Hotel Industry Board Seats Are Becoming More Diverse

Industry Insights Lodging Magazine

WASHINGTON, D.C.—The percentage of hotel industry board seats held by Black members and women members, respectively, is going up. That’s according to recent research commissioned by AHLA Foundation and conducted by Penn State’s School of Hospitality Management. The increase exceeds the 2022 average in both categories for firms in the Russell 3000 Index, signaling progress in the effort to diversify corporate boards.

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A CPA’s Insight on Top Issues Restaurant Owners Face

Modern Restaurant Management

For restaurant owners, there are a number of issues in their workplace keeping them up at night and hindering them from successfully managing and operating their restaurant efficiently. As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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HFTP Announces Return of Entrepreneur 20X at Major 2024 Events, Applications Now Open

Hospitality Net

Austin, Texas (September 28, 2023) — Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the return of the premier hospitality technology pitch competition Entrepreneur 20X (E20X) at three events in 2024. Startups will have the opportunity to present their cutting-edge platforms at HFTP’s inaugural Digital Horizons 360 (DH360) Symposium in Europe in February and at HITEC Dubai and HITEC North America in June.

Events 116
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The challenge of aligning a hotel group towards a shared vision

eHotelier

Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.

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Peachtree deploys $1.1B in commercial real estate investments

Hotel Business

Peachtree Group , a diversified commercial real estate investment company, has revealed its credit division has closed $556 million in loan originations of the $1.1 billion the company deployed year-to-date. The remaining $526 million was deployed to acquire five hotels and undertake three new hotel development projects. The company also opened five hotels that were under construction as of September 2023.

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Clarkisha Kent Isn’t Afraid of a Changing Body

EATER

In her memoir “Fat Off, Fat On: A Big B h Manifesto,” the author navigates fatphobia, ableism, and the good intentions that can fuel social inequalities Listen to this article Very early in Fat Off, Fat On: A Big B h Manifesto , cultural critic Clarkisha Kent’s new memoir unpacking how fatphobia, disability, and other social issues intersect, Kent makes her most salient identities known: She is a dark-skinned, first-generation, Nigerian American, bisexual, disabled woman.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Tripadvisor: U.S. Travel to Remain Strong This Fall

Industry Insights Lodging Magazine

NEEDHAM, Massachusetts—Tripadvisor released the next in its Seasonal Travel Index series, revealing data and trends about what to expect for travel this fall. Although the popular summer vacation season is coming to a close, travel doesn’t appear to be fading with it: 74 percent of U.S. travelers surveyed report they will travel this fall, well above the 61 percent planning to travel at the same time last year.

Magazine 117
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Three Things Your POS Can’t Do if You Lose Internet

Modern Restaurant Management

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. That system needs access to the internet in order to keep functioning. But what happens when your restaurant suffers an internet outage, taking your POS system with it? Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult.

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Tourism in Switzerland: A successful summer 2023 for the Industry

EHL Insights

The latest figures released by the Federal Statistical Office (FSO) have put even more spring in Swiss tourism’s step. Night stays in Switzerland for the months of June and July 2023 were recently published. And the news is good! Night stays (or hotel stays) were 8.6% higher in June 2023 versus June 2023. This confirms an earlier report indicating that in the first half of 2023, night stays increased 13.8% year on year.

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Embracing sustainability: green hotel renovation strategies

eHotelier

Embracing sustainability: green hotel renovation strategies - Insights A renovation might be a big undertaking, but making sustainable upgrades is well worth it in the long run.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Sterling Launches Resort within Gujarat’s Largest Theme Park at Vadodara

Hospitality Net

Sterling Holiday Resorts, India’s leading leisure hospitality brand, announced the opening of its new resort Sterling Aatapi Wonderland, Vadodara located within Gujarat’s largest theme park.

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Vegetables Get the Tinned Fish Treatment

EATER

With saltines, radishes, and butter, “mushroom snow crab” takes the place of tinned fish. | Bettina Makalintal Seed to Surf offers “mushroom snow crab” and “celery root whitefish,” but can mushrooms satisfy a craving for crustaceans? In the age of TikTok marketing most everything is undergoing a rebrand, in both the food world and things adjacent to it.

Marketing 136
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Forecast for new hotel openings in the Americas through 2025

Hotel Business

In the latest Hotel Construction Pipeline Trend Reports from Lodging Econometrics (LE), the total Americas—comprising the U.S., Canada and Latin America—hotel construction pipeline stands at 6,399 projects/785,897 rooms. The U.S. has 5,572 projects/660,061 rooms; Canada has 275 projects/37,359 rooms; and Latin America has 552 projects/88,477 rooms currently in their respective pipelines.

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Six Important Steps Restaurants Should Take to Build a Strong Food Safety Culture

Modern Restaurant Management

Ensuring food safety is essential for restaurant brands and others within the food industry. A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an