Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 98

Customer Service Server 98

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 98

Server Customer Service 98

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

Pricing 216

Pricing Catering Training Marketing 216

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 198

POS Systems Pricing Front of House Marketing 198

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft. Improve employee performance.

Catering 216

Catering Marketing Customer Service Front of House 216

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. He spent 55 years with the same company in the hospitality industry before starting Freddy’s. Enables servers to cover more tables and drive faster table turns and larger transaction volumes with customer-centric ordering.

Catering 144

Catering Marketing Communication Events 144