Hotel Owner

OCTOBER 16, 2023

Travelodge has launched a new dual-locations student recruitment programme that provides a role at a Travelodge close to the student’s university and in their hometown during the holiday periods. Available positions include reception team member, bar cafe team member, housekeeping team member and linen porter.

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Hotel Owner

AUGUST 7, 2023

We know that recruitment is predicted to remain one of the biggest issues facing the hospitality and tourism industry over the next five years at least, but so is retention. And the American Hotel and Lodging Association (AHLA) recently reported that 80% of hotels are experiencing staffing shortages. This is the same everywhere.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

OCTOBER 10, 2022

The best hotel interview questions will provide an opportunity for both parties to get what they need, but how do you as a recruiter know what to ask? So, with that in mind, here are some common interview questions for hotel front desk roles in general: Describe a situation where you’ve delivered exceptional customer service.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52