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Hotel customer service: what is it, and how can it become a career?

Les Roches

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Diverse careers in hospitality and tourism: match your talents

Les Roches

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. What are front-of-house positions?

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Why choose a career in food and beverage management?

Les Roches

Photo Credit: FilippoBacci/E+via Getty Images Food and beverage management focuses on the operations of restaurants, cafes, bars, hotels, and other food and beverage establishments. Transition to F&B management with a postgrad in hospitality management.

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10 of the best companies to work for in hospitality

Les Roches

The industry encompasses businesses such as hotels, resorts, restaurants and spas. While many people initially think of just front-of-house staff and housekeepers when thinking about jobs in hospitality, there are many great roles in hospitality management that can offer exciting and rewarding careers.

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The world’s best resorts to work in

Les Roches

Make an impact in hospitality Discover the world of luxury resort management with our immersive program that includes industry-leading insights, exclusive professional placements and real-world experience.

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Hotel property management systems

Les Roches

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?