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Product vs service: unveiling key differences

Les Roches

Service is an art Ready to pursue excellence in hospitality management? We’ll also look at tangibles versus intangible elements, costs and returns.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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How To Become a Luxury Hotel Advisor

Les Roches

If so, a career as a luxury hotel advisor could be for you. Whether you are hoping to learn more about the qualifications you require or wish to understand how to start your career in luxury travel, we explore how to become a luxury hotel advisor and answer some frequently asked questions in this article.

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What you need to know about revenue management for hotels

Les Roches

Revenue is important in any business, and in hotels and hospitality, it can be hard to keep track of revenue due to the constantly-shifting nature of the business. In this article, we’ll go over everything from the history of revenue management to the different ways you can assess revenue in a hotel.

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