Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

Concierge 198

Concierge Server Front of House Back of House 198

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Table of contents.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JULY 18, 2023

Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.

Front of House 118

Front of House Customer Service Concierge Marketing 118

Hotelogix

OCTOBER 18, 2023

Kitchen Communication In restaurants and F&B outlets, a POS system should facilitate communication between front-of-house and kitchen staff to ensure timely order preparation. This includes front-of-house staff, kitchen staff, and managerial personnel.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130