Hotel Owner

MAY 13, 2024

In this context, a hotel restaurant must cater to both local tastes and global trends. Hotel restaurants should prioritise attentive and knowledgeable staff who can enhance guest satisfaction and leave a lasting impression. Flexibility and a keen awareness of market demands are paramount.

Strategic Planning 52

Strategic Planning Special Events Guest Satisfaction Events 52

SiteMinder

OCTOBER 10, 2023

By understanding and employing discount pricing strategically, hotels can maximise revenue, improve guest satisfaction, and enhance their overall brand image. Discount pricing strategy examples Each discount pricing strategy serves a unique purpose and caters to different market demands.

Pricing 59

Pricing Guest Satisfaction Book Events 59

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS).

Marketing 82

Marketing Travel and Tourism Book Communication 82

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 90

Marketing Book Travel and Tourism Communication 90