Remove Catering Remove Guest Satisfaction Remove Guest Services Remove Travel and Tourism
article thumbnail

Maximize Return on Experience (ROE) with Data Driven Marketing

Revenue Hub

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? use their phones exclusively during the research phase of their travel. With billions of users globally on social media and travel review sites every day and the global revenue of travel apps estimated at close to $390.5

article thumbnail

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Revenue Hub

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guide to hotel fees and surcharges for hotels

SiteMinder

Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers. But for hotels and accommodation providers across the globe, they are becoming an increasingly vital revenue stream.

Book 105
article thumbnail

Hotel events: Guide to increasing revenue

SiteMinder

At their most simple, they’re gatherings for connection, and at their best, they’re experiences that leave lasting impressions on hotel guests and attendees alike. Events are a never-ending marketing opportunity and a major source of tourism. This encompasses all costs, including venue, catering, staff, and equipment.

Events 59
article thumbnail

The smart hotel and why it’s part of a brilliant future

Les Roches

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Changing consumer expectations: Modern travelers expect personalized experiences, seamless technology integration, and exceptional service.

article thumbnail

Understanding automation in the hospitality industry

Les Roches

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. By studying tourism and hospitality management you can gain a greater perspective on how automation can be applied. Sometimes simple systems can cater perfectly well to everything you need.