InnQuest
SEPTEMBER 12, 2023
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.
SiteMinder
OCTOBER 11, 2022
Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.
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SiteMinder
OCTOBER 11, 2022
As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. IT manager.
SiteMinder
FEBRUARY 29, 2024
The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.
Modern Restaurant Management
MARCH 11, 2020
The new Tipping Point resources include server tip cards, back-of-house posters and 30-second videos for every Scoop item included in Tipping Point. These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions. million shifts for nearly 2.7
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