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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Automation in the Hotel and Motel World

InnQuest

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.