MEWS

MARCH 14, 2024

What are smart hotels? The term "smart" is now used in many industries to describe technology that acts smartly, like humans. In a smart hotel, technology is used to make things run smoother behind the scenes, like using automation or chatbots to speed up service. It also enhances guest experience during their stay.

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MEWS

MARCH 12, 2024

How to maximize hotel efficiency? Maximizing efficiency leads to reduced costs and better guest experience. It shows how well hotels use resources, including time, labor, materials and capital. The trick is to maximize output – equivalent to guest satisfaction and revenue – while minimizing input like costs and time.

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MEWS

MARCH 12, 2024

What is discount pricing? Discount pricing is a strategy in which you offer your hotel rooms at a lower price to draw guests, boost demand, increase sales volume, or decrease perishable inventory. This pricing strategy can be applied temporarily for promotional purposes or over an extended period to help position your hotel.

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Pricing 130

MEWS

MARCH 7, 2024

What are hotel robots? A hotel robot is a device that can carry out tasks to ease the workload and improve hotel operations. It empowers your hotel to work more efficiently and become more streamlined, all while enhancing the guest experience. Robots come in many shapes and forms, depending on the tasks they are supposed to carry out.

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MEWS

MARCH 11, 2024

Meet the Mews Localization team Say a virtual hello to the Mews Localization team. Consisting of Wendy, Janka, Max and our Translation Manager, Naomi, we’re a close-knit (though remote-based) group of language specialists nestled within the Mews Product Content tribe.

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MARCH 7, 2024

Meet Women@Mews ERG Exactly one year ago, Women@Mews ERG was born. What began as an Employee Resource Group aimed at fostering networking and skill development quickly evolved into a passionate community with a huge impact. F ounded by the women of Mews to create a supportive and inclusive community and tackle the issues women encounter in the workplace, there’s not much this group hasn’t done in the past year.

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MEWS

MARCH 5, 2024

What is cost-based pricing? Cost-based pricing lets hoteliers set prices for rooms, services and amenities based on how much they cost their hotel, and then add a profit margin. First, you must calculate the total operating expenses, including fixed costs like rent, utilities and salaries, adding variable costs like housekeeping supplies and guest amenities.

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MEWS

FEBRUARY 29, 2024

What are late bookings in the hospitality industry? Late bookings refer to reservations made a few days or even hours before check-in. These bookings usually occur due to spontaneous travel plans, unexpected delays, or last-minute changes in itineraries and plans. While they can put added stress on your operational staff, the benefits of late bookings outweigh the challenges in the long run.

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MEWS

MARCH 6, 2024

There was plenty to talk about at this year’s ITB Berlin, but the headline news was the announcement of the new strategic partnership between Mews and Amadeus.

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MEWS

MARCH 5, 2024

New revenue management metrics Technology has changed not only what’s possible, but what’s measurable. A new generation of hospitality metrics has emerged and revenue managers who adapt fast stand to see the biggest rewards. So, what are these new metrics exactly?

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MEWS

MARCH 4, 2024

As the hospitality industry undergoes a significant period of transformation, we’re thrilled to announce that we’ve raised an additional $110m of funding, led by existing investor Kinnevik, alongside Revaia, Goldman Sachs Asset Management, Notion Capital, and new investor LGVP.

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MEWS

MARCH 4, 2024

Balance is a lost art. In almost every sphere of society, from politics to culture to technology, more and more people inhabit the extreme ends of the spectrum. Fanatical takes are rewarded with screen time and engagement, while those in search of nuanced thought are shouted out of the conversation.

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MEWS

MARCH 1, 2024

The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires an ambitious approach to utilization, and it’s definitely something hospitality can learn from.

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Definition 147

MEWS

FEBRUARY 28, 2024

Top technologies applied to hotel distribution From artificial intelligence and machine learning to blockchain and big data, technological solutions are reshaping the way hotels attract guests and manage their operations. These technologies allow hotels to boost their efficiency and competitiveness in an increasingly demanding market.

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Marketing 130

MEWS

FEBRUARY 27, 2024

What are cleaning protocols for hotels? Cleaning protocols in hotels are the procedures and standards that ensure cleanliness, hygiene and guest satisfaction. Typically, these protocols cover different hotel areas (shared spaces, dining area, guest rooms and the back office) and define how to clean and maintain them regularly.

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Guest Satisfaction 130

MEWS

FEBRUARY 28, 2024

Hotel distribution strategies are undergoing a big revolution driven by the adoption of innovative technology. This transformation is changing the way hotels interact with their guests and streamline their operations.

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Marketing 130

MEWS

FEBRUARY 28, 2024

It’s easy to make assumptions about what guests want. After all, we’re all guests at various points throughout the year. But one of the remarkable things about people is that we’re all different, and the best way to really understand what guests desire is to ask lots of them.

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Marketing 130

MEWS

FEBRUARY 13, 2024

What is hotel rate shopping? Rate shopping is popular among hoteliers who want to check competitors' room rates and benchmark them against their own to maximize revenue and profitability. Regular rate checks help find patterns in competitor pricing and drive informed decisions when setting rates.

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MEWS

FEBRUARY 15, 2024

What is hotel data? Hotel data is essential information collected within the hospitality industry – guest bookings, preferences, revenue figures, occupancy rates and feedback. It covers metrics that can help you improve your hotel's operational efficiency. Whether from PMS, guest surveys, reservation management systems, or point-of-sales, you can gain invaluable insights about customer behavior from your data.

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MEWS

FEBRUARY 20, 2024

What is rate mixing? Rate mixing is a practice many hotels use to offer different rates for a singular booking or package. This way, the guests get the most out of the booking by mixing different daily rates. You essentially allow guests to choose rates depending on their needs and mix them together. Guests are attracted by the best price available, and hotels are able to attract guests at different rates, optimizing profitability.

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MEWS

FEBRUARY 22, 2024

What are holiday bookings? Holiday bookings refer to reservations made during the vacation or holiday period. Since it's a popular time to travel, holiday season reservations require advanced planning to ensure the availability of the preferred accommodations.

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MEWS

FEBRUARY 8, 2024

What is hotel productivity and how to measure it? Hotel productivity refers to properly using resources like staff, facilities and time to maximize revenue and control costs. It requires the front desk, housekeeping , F&B, maintenance and administration to work together like a well-oiled machine. The more your hotel can achieve this, the more likely it is to deliver exceptional guest experiences and achieve operational excellence.

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MEWS

FEBRUARY 6, 2024

Why is protecting your hotel guest data so important? Hotel guest data has a range of uses, from optimizing service, personalization, forecasting and building customer loyalty to increasing your hotel's bottom line. With so many uses in the hospitality industry, your hotel has a duty to protect it at all costs.

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MEWS

FEBRUARY 1, 2024

What is a hotel key card? A hotel key card has a magnetic stripe, works with Near-Field Communication (NFC) technology, or is embedded with an RFID (Radio-Frequency Identification) chip. The aim is to simplify hotel room access , payments, information transfer, and coupon storage. Hotel key cards are an alternative to traditional keys, are generally safer and provide more convenience for guests.

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MEWS

FEBRUARY 22, 2024

Discover some of the most inspiring and game-changing books and podcasts about hospitality, technology and success.

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Book 130

MEWS

FEBRUARY 19, 2024

What does the Nordic data say? The demand for travel in 2023 remained strong. Across the Nordics, average occupancy was 53%, up 4% on 2022. This is similar to the global average of 58%.

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FEBRUARY 14, 2024

✅ Artificial intelligence is becoming an essential tool for hotels, and in this article you will discover all its benefits and uses.

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MEWS

FEBRUARY 14, 2024

What’s in the Mews Data Dive? There’s no unified set of must-track metrics for hoteliers – at least, not yet. Although our guide on New Era of Hospitality Metrics for General Managers sets out to change that.

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MEWS

JANUARY 31, 2024

It’s a great privilege to welcome Frontdesk Anywhere to the Mews team. Our eighth acquisition, handled by the remarkable Mews Ventures , sees the much-loved US PMS join our ranks, bolstering our team, knowledge and customer base.

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JANUARY 16, 2024

Overbooking is a hotelier's nightmare. It causes unnecessary stress for your staff and guests, and it can put a dent in your reputation. So, how can you avoid overbooking in hotels ? Let's consider strategies that minimize the risk of overbooking.

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MEWS

JANUARY 18, 2024

Modern hospitality is unimaginable without a powerful hotel tech stack. Hoteliers greatly benefit from tools and systems that streamline processes, enhance guest experiences and manage operations. The final choice may vary based on the size, specific needs and the level of preparedness for tech innovation.

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MEWS

JANUARY 9, 2024

What can you do with a property credit? Hotels can enhance the guest experience and encourage added spending thanks to on-property credits. It's an excellent way to offer better services to loyalty program members and promote extra services to diverse guests.

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MEWS

JANUARY 11, 2024

Knowing how to manage hotel group business is a significant step toward your property's success that can positively affect your bottom line. With so many moving parts, choosing a modern property management system will let you easily manage and automate the necessary processes.

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Property Management 130

MEWS

JANUARY 4, 2024

Cost per guest acquisition is a must to maximize returns in hospitality. Knowing how much it costs to generate a booking tells you what your hotel needs to be profitable. You can calculate your hotel's average guest acquisition cost for any period to understand how well you did financially.

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Book 130

MEWS

JANUARY 2, 2024

Hotel eCommerce refers to buying and selling accommodation and related services over the Internet. A powerful and seamless booking experience on your website keeps you ahead in our highly competitive industry. With the right strategies, hoteliers can use websites to drive bookings and reach a more diverse target audience.

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MEWS

JANUARY 15, 2024

If you’re a General Manager, you already have a good sense of how your property is performing. Through a combination of experience, intuition and walking around day-to-day, you have a gauge of how busy you are, the happiness of your staff and the experiences of your guests.

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MEWS

DECEMBER 26, 2023

Data-driven hospitality is all about embracing information that helps you make decisions that ensure your hotel's long-term success. By informing everything you do, data gives you a competitive advantage while challenging you to adapt.

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