Revenue Hub
JANUARY 11, 2024
The hospitality industry is ever-evolving, shaped by technological advancements, shifting consumer expectations, and the need for innovative strategies. NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations.
EHL Insights
MARCH 1, 2024
The hotel and hospitality industry evolves quickly to keep up with shifting consumer preferences and technological advances. In this constantly shifting landscape, social media can be a powerful tool that helps you showcase your offering, build a relationship with your customers, improve customer service, and enhance your brand.
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Modern Restaurant Management
FEBRUARY 21, 2024
Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?
Les Roches
APRIL 29, 2024
The power of a warm welcome: creating memorable hospitality experiences 29th April, 2024 In this article As the saying goes, first impressions last and nowhere is that more true than in hospitality. An industry that’s all about personal service and human emotion relies heavily on creating a memorable customer experience.
Modern Restaurant Management
DECEMBER 31, 2019
Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. percent by 2024, and 2020 will be a catalyst year that could drive that number up. Additionally, staff will be expected to have cross-training in both order fulfillment and customer service for guests dining-in.
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