article thumbnail

How to be a restaurant manager

Les Roches

Managers should look for team members who have a customer-focused attitude and an appreciation for quality food. It’s also up to the manager to ensure employees receive proper training and that their performance meets expectations. Menu planning and development are also often up to the manager and head chef.

article thumbnail

Hospitality training: Courses and programs for hotels

SiteMinder

With that in mind, here’s a breakdown of the most important training topics for each major hospitality department in your hotel: Front office Customer service excellence : Training on delivering exceptional service, managing first impressions, and ensuring guest satisfaction.