Revenue Hub

AUGUST 22, 2023

NB: This is an article from IDeaS Many factors impacting guestroom dynamic pricing, like seasonality and occupancy, also play a role when optimizing event revenue. Using advanced revenue management technology, hotels can accurately adjust rates for events in real-time as group business fluctuates from month to month.

Pricing 87

Pricing Events Book Guest Retention 87

Revenue Hub

JULY 20, 2023

Email marketing is also effective for regularly sending offers, updates, and news to subscribed guests. Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again. Based on this information, adjustments and improvements can be made.

Guest Retention 60

Guest Retention Book Customer Service Article 60

Revenue Hub

MAY 22, 2023

It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms. It’s also beneficial to focus on improving guest retention rates to lower the overall cost of customer acquisition.

Guest Retention 81

Guest Retention Budgeting Article Marketing 81

SiteMinder

FEBRUARY 29, 2024

Banquets and events Event planning and coordination : Covering the basics of event management, from planning to execution, ensuring every detail is considered. Customer service for events : Specialised training on handling event guests, from large groups to VIPs, ensuring seamless experiences.

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. These measures not only deter potential threats but also provide invaluable information in the event of an incident.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

MAY 18, 2023

Here are a few examples: Better loyalty programs: by tracking guest activity and preferences, hotels can offer personalised rewards such as discounts, free room upgrades, or access to exclusive events.

Front Desk Operations 83

Front Desk Operations Cost Reduction Book Training 83

eZee Absolute

SEPTEMBER 20, 2022

What Is Guest Journey? A guest journey can be defined as a collection of events that starts and goes beyond the physical walls of the hotel. Typically, these events are considered only when there’s an interaction between the guest and the hotel. Understanding the Different Stages of Hotel Guest Journey.

Budgeting 96

Budgeting Reservations Book Article 96