Sat.May 06, 2023 - Fri.May 12, 2023

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Best practices to improve hotel maintenance management

eHotelier

Plumbing, HVAC, lighting, and the overall appearance of the establishment are areas of special focus for hotel maintenance teams. When all building systems are functioning smoothly, guests are more likely to spread positive feedback, ultimately benefiting the hotel's reputation.

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Looking back at 20 years of Single O

Hospitality Magazine

Emma and Dion Cohen have always gone against the grind. When the landscape was occupied with blends, Single O championed single origins. Instead of slapping logos on every bag of coffee, they collaborated with local artists. Rather than stocking the café’s fridges with bottles of milk, they designed a system that reduced plastic waste by up to 80 per cent and made it available to the rest of the industry.

Training 246
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Hospitality Gig Workers are Back. Here’s How Country Clubs Can Benefit

Horizon Hospitality

While the mass exodus of full-time employees from food and beverage has dominated the news, there has been a quiet return of people looking for a flexible and fun way to earn extra income. At the same time, more than one in three Americans has a paying side gig , a percentage only expected to increase. These trends, combined with the rise of apps providing easy access to gig workers, have created an opportunity for country clubs.

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Monday 3 July 14:00 BST – PMS innovation and growth

Boutique Hotel News

Hosted by BHN editor Eloise Hanson Sponsored by likeMagic and London Rock Partners Synopsis: As the hospitality industry continues to evolve, so do the technologies and tools used to manage properties. This webinar will explore how hoteliers can leverage the latest PMS innovations to achieve operational efficiencies, enhance guest experiences, and increase revenue.

Catering 241
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Website design and UX trends for 2023

eHotelier

Ease of experience and personalization has emerged as the most crucial components of any online interaction in 2023 — especially as it pertains to transactional traffic. Because of this, it should be a top priority of any hospitality entity to ensure that prospective guests are able to enjoy a hassle-free undertaking when navigating an online presence.

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Streamline Hotel Guest Communication with ChatGPT

Soft Inn

ChatGPT is fast becoming a must-have tool for hoteliers. Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do.

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Fattal secures £43 million to fund The Grand Brighton

Boutique Hotel News

UK: Property lender Leumi UK has provided a £43.7 million loan to Fattal Hotel Group to fund the acquisition and refurbishment of The Grand Brighton. Fattal Hotel Group acquired The Grand Brighton from Wittington Investments in February this year. Fattal owns several brands including Leonardo Hotels and NYX, alongside other independent hotels like The Grand such as The Dilly in London.

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Service recovery in a networked world: getting back on track

eHotelier

How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that customers are as satisfied as possible following service failure.

Events 278
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Merivale opens pizza by the slice venue Oti in Sydney’s CBD

Hospitality Magazine

Sydney is gearing up for the launch of Merivale’s latest venue Oti, which will swing open its doors tomorrow. Executive Chef Mike Eggert is spearheading the concept that revolves around by-the-slice Roman pizzas and Italian-inspired sandwiches. Oti has taken over the former Lorraine’s Patisserie store on Palings Lane off George Street and is a vision realised for Eggert and Merivale CEO Justin Hemmes. “When Lorraine [Godsmark] retired, I was given the enviable position coming u

Pricing 246
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Hotel Email Marketing | Benefits and Best Practices

InnQuest

Email marketing has become an increasingly important tool for hotels to promote their services and attract customers. With the ability to reach potential customers directly and effectively, email marketing can be an essential part of any hotel’s marketing strategy. In this blog post, we will discuss the role of hotel email marketing in promotions and how they can use it to their advantage.

Marketing 222
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MRM EXCLUSIVE: Restaurants Can Benefit by Embracing Automation

Modern Restaurant Management

For the longest time, there has been an idea that automation would take away jobs. It has been thought that, eventually, machines would be able to do jobs better than humans. However, when it comes to restaurant work, it is difficult to envision that as a possibility. There is a craft to great food that a robot cannot replace. Nevertheless, automation can help restaurants and restaurant staff perform their job more easily and efficiently.

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Remote does not have to mean distant: 8 ways to make sure your remote organization is a success

eHotelier

One of the essential elements of success is the connection between team members on a professional as well as a personal level: this requires a time investment into building relationships but can be extremely rewarding as it creates a solid foundation on which to build the rest of the structure.

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Japanese restaurant Kanade opens in Sydney CBD

Hospitality Magazine

The new venue on Sydney’s Clarence Street boasts a menu teaming traditional Japanese flavours and hints of Italian. Kanade call their dining concept ‘Tokyo Noon’ and ‘Tokyo Twilight’, transitioning their venue from day to night to cater for everything from a quick, working lunch, to a special-occasion dinner spot. Hideki Okazaki leads the kitchen team as head chef, and has worked in Michelin-starred, Italian restaurants Arnolfo and Shanghai’s Frasca.

Catering 246
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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The Power of Online Reviews for Hotels

InnQuest

Online reviews have become a crucial aspect of the hospitality industry, and hotels are no exception. With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. In this blog post, we will discuss the importance of online reviews hotels – Competitive Advantage: To begin with, online reviews can provide a competitive advantage for your hotel.

Book 222
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How Automation Is Driving Restaurant Sales Right Across the U.S.

Modern Restaurant Management

The restaurant industry has embraced technology and, of late, it’s been at the leading edge. From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. There has been an avalanche of commentary and analysis on how automation and AI have collectively helped restaurants cope with now all-too-familiar challenges: labor, supply, inflation.

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UNWTO’s new assessment of pandemic-related travel restrictions

eHotelier

UNWTO has welcomed the end of the public health emergency phase for COVID-19 with a summary analysis of the travel restrictions introduced in response to the pandemic.

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Everything you need to know about vermouth

Hospitality Magazine

Vermouth may be the supporting act to gin or vodka in a martini, but the wine-based aperitif is not to be overlooked. While some guests may not be familiar with vermouth, its versatility and unique flavour profile has made it an essential bottle behind the bar. Hospitality speaks to Love Tilly Group Operations and Beverage Manager Melissa Moore and Ben Walsh from Adelaide’s Udaberri about using vermouth across different applications and how they predict the fortified wine will track in the near

Marketing 233
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Cycas Hospitality makes two senior appointments

Hotel Owner

Cycas Hospitality has recently announced two senior appointments, strengthening the hotel management company’s operational leadership team as the organisation fast approaches 50 hotels under management across 12 European countries. Ben Thomas joins Cycas as chief operating officer (UK and Ireland) supporting hotels and serviced apartments in key locations across the UK, including the opening of the forthcoming Residence Inn Manchester, Piccadilly and Four Points by Sheraton Edinburgh.

Marketing 119
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Top Three Reasons Why Multi-Unit Operators Should be Looking at Fast Casual Brands to Expand their Portfolio in the Restaurant Industry

Modern Restaurant Management

Multi-unit restaurant owners in the have lots of reasons for wanting to diversify their brand portfolios. After experiencing significant headwinds of a pandemic followed by historic inflation, many multi-unit restaurant franchisees might be looking outside the industry for diversification. As a veteran of the restaurant industry, I’ve always espoused that it is critical not to put all your eggs in one basket if you have the capital, time and energy to get into other categories.

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How breakfast service can be a profit center for your hotel

eHotelier

Taking care of breakfast in various aspects means laying the foundations for significant increases in turnover and profits. Did you know? OTAs show “breakfast included” as a primary search filter for hotel guests. It’s not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel as it’s one less decision they.

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Steps to a Superior Hotel’s Online Presence

Revfine

Before a guest sleeps a night in your hotel, you can be sure they’ve evaluated your online presence. Social feeds, websites, blog posts, and reviews are the digital touchpoints travelers use to get a feel for the guest experience at your property as they consider a stay. In this article, you’ll learn how to rise The post Steps to a Superior Hotel’s Online Presence appeared first on Revfine.com.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Charlotte Church opens wellness retreat in Wales

Hotel Owner

The Dreaming, a new wellness retreat with accommodation, has recently opened in the Elan Valley, in the heart of Wales. Founded by singer, activist and dreamer, Charlotte Church, The Dreaming offers short residential retreats with daily wellness activities as well as longer retreats with specialist practitioners. The retreats available are three days and take place at the weekend (The Journeyer) and mid-week (The Nurturer).

Pricing 111
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Meeting Today’s Demand for Less Alcohol

Modern Restaurant Management

This year will likely be known as the pivotal year for going beyond Dry January and Sober October (though I'm sure the press and Instagram will still love those opportunities to focus). It is truly the breakthrough year for non-alcoholic "adult drinks" served behind the bar, sold in stores, and developed in labs, kitchens and bars at a breakneck pace.

Marketing 132
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Are short videos the future of hotel marketing?

eHotelier

Opportunity for hotels just got a new synonym - and it's called ''visual escapism''.

Marketing 278
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MMI Assumes Management of Cambria Suites in Fort Mill, South Carolina

Lodging Magazine

FLOWOOD, Mississippi—Officials of MMI Hotel Group (MMI) announced the company has assumed management of the Cambria Suites in Fort Mill, South Carolina. This 127-room Cambria Suites joins a portfolio of properties that are managed and/or owned by MMI, including The King and Prince Beach & Golf Resort on St. Simons Island, Georgia; Mission Inn Resort & Club in Howey-in-the-Hills, Florida; and The James Madison Inn boutique hotel in Madison, Georgia.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.