Sat.Mar 09, 2024 - Fri.Mar 15, 2024

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How to combat low customer retention in hospitality

eHotelier

Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.

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Why face-to-face conversations matter, by the Localization team

MEWS

Meet the Mews Localization team Say a virtual hello to the Mews Localization team. Consisting of Wendy, Janka, Max and our Translation Manager, Naomi, we’re a close-knit (though remote-based) group of language specialists nestled within the Mews Product Content tribe.

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Melbourne to welcome speakeasy Mill Place Merchants

Hospitality Magazine

Slated to open in late-April, Mill Place Merchants will be Melbourne’s latest watering hole taking inspiration from classic speakeasies. Mill Place Merchants will be located in a heritage-listed 19th century building, which formerly hosted the Flemington Meat Preserving Company and the city’s last flour mill. The speakeasy is the work of Director Paawan Engineer (Cuff Melbourne, Rosewood Hotel Group, Hyatt International) who says the venue will be a showcase of old-school hospitality

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Choosing the Best Payment Processor For a Restaurant

Modern Restaurant Management

The most popular way to pay at restaurants is through card transactions, whether it's credit or debit. According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 billion in sales in February 2022. While credit cards seem easy and simple for consumers, the payment method impacts a restaurant's bottom line more than guests realize.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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7 tips to build strong interpersonal relationships

eHotelier

Whether you're the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.

More Trending

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3-day Bartenders’ Weekender hits Brisbane in June

Hospitality Magazine

Bartenders and bar operators and owners from across Australia are invited to share knowledge and experience at the inaugural Bartenders’ Weekender, which is taking place in Brisbane in June. The brainchild of industry experts Penny Sippe and Sam Bygrave the Bartenders’ Weekender is a three-day bar show, centred around bars and bartending and aimed at helping to drive Brisbane’s bar scene to the next level.

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Reskilling, Retention and Robotics: Creative Solutions to the Restaurant Labor Shortage

Modern Restaurant Management

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics.

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The future of hotel safety: Integrating advanced security solutions

eHotelier

Modern security is about more than providing padlocks and safes. Instead, seek to integrate advanced security solutions like AI-driven facial recognition and biometric authentication.

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At the Houston Rodeo, Black Cowboy Culture Never Left the Saddle

EATER

Photo illustration by Lille Allen; Bun B photographed by Bob Levey/Stringer via Getty; Beyoncé photographed by Mason Poole; barbecue images by Jason Fochtman/Houston Chronicle via Getty Images; Joel Villanueva/Getty; Gregory Smith/Getty; and razerbird/Getty [link]

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Low-waste bar Re finds new home at The Norfolk

Hospitality Magazine

Matt Whiley’s Re has returned to the bar landscape thanks to a partnership with Public Hospitality. The low-waste Sydney establishment will reopen in The Norfolk in Redfern next month after exiting its South Eveleigh location, with Whiley describing it as “the right move for the bar” “We never wanted to stop being creative in our practice, so finding this location energises us and gives us more opportunity to stretch into new material and work with new people.” The

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Tech Meets Tannins: The Role of AI in Modern Event Planning

Modern Restaurant Management

The event planning industry is experiencing a significant transformation. This renaissance, characterized by a blend of tradition with technology, is reshaping the essence of wine selection, moving away from the notion that tech seeks to replace tradition. Instead, it introduces a narrative of harmonious enhancement, where data-driven precision and the sommelier's artistry converge, creating a personalized wine journey for every guest's palate.

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The Mille Club: Why the voice channel is always critical

eHotelier

Even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests.

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What Women Want: A Place to Watch the Game

EATER

A Bar of Their Own opened in Minneapolis March 1. Sports bars that center women’s sports are opening across the country — and doing big business “I was sick of always feeling like an afterthought in fandom when it came to public spaces to view sports,” says Jillian Hiscock, the owner of A Bar of Their Own, a sports bar focused on women’s sports which opened in Minneapolis March 1.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Pirate Life to open South Melbourne venue

Hospitality Magazine

South Australian craft beer brand Pirate Life is expanding to open its fourth venue in South Melbourne on 14 March. It’ll be the brand’s first location in Victoria, with other outposts in Perth and Adelaide plus its flagship venue in Port Adelaide. The South Melbourne venue will offer the Pirate Life beer range on pour alongside limited release products such as the Vanilla Malt Thickshake IPA and the venue-exclusive The Market Street Lager.

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WalletHub Survey: Tipping Is Out of Control

Modern Restaurant Management

Tipping has gotten out of control, according to nearly three in four Americans who took part in WalletHub's Tipping Survey. Approximately 78 percent think automatic service charges should be banned. "More and more types of establishments are starting to ask for tips, and suggested tip amounts are growing higher, so it’s understandable that people are frustrated, especially when this issue comes alongside inflation,” said Cassandra Happe, WalletHub Analyst. “Tipping is s

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Hotel acquisitions demystified: Essential industry insights

eHotelier

Navigating the complex world of hotel acquisitions requires not just a keen business acumen but also a deep understanding of the unique facets of the hospitality industry. By focusing on these industry-specific elements, potential buyers can ensure a strategic, informed and value-driven acquisition process.

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Hyper-personalization as a differentiator for banks

SAS

Best-selling author and banking industry futurist Brett King once said, “The easiest customer experience isn’t one where you drive to the branch, find a parking spot, wait in line, ask advice, and sign a piece of paper. It’s one where you activate the service you need in real time when [.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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If You Can Afford to Eat in Space, You’re Too Rich

EATER

Six people will pay a whole lot of money to eat dinner in the vessel at the bottom of this space balloon. | Alchemist For just $500K, you too can sign up for a fine dining experience in space In 1970, Gil Scott-Heron released “ Whitey On The Moon ,” a spoken-word poem juxtaposing America’s space race with the realities of Black poverty. “ A rat done bit my sister Nell / With whitey on the moon,” he begins, escalating through descriptions of medical bills and rising rents and taxes, which seem to

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Menu Redesign Avoids Confusion and Promotes Optimization

Modern Restaurant Management

To reduce menu confusion and minimize price sensitivity, Ori’Zaba’s Scratch Mexican Grill recently rolled-out a rengineered and easier-to-read menu. The fast-casual Mexican chain's legacy menu had complicated triple-tier pricing that was thought to psychologically drive more mid-tier buying behavior, but the complex product suite of 80-plus items made fresh daily, plus thousands of permutations in choices, also lent itself to a visually crowded menu as well as one that was challe

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How to create a pre-arrival plan that drives engagement with your guests

eHotelier

In the fast-paced world of hospitality, hotels are constantly seeking ways to enhance guest experiences. One crucial aspect that often gets overlooked is the pre-arrival phase.

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A Matter of Trust

Lodging Magazine

What initially inspired you to get into the hospitality business? My journey into the hospitality business was somewhat accidental, sparked by my graduate thesis on Canadian Travel Patterns. This research opportunity led to a role in industry research, which fueled my career path into hospitality consulting and then into brand marketing and commercial leadership.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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R.M. Woodworth & Assoc., Core Hospitality Advisors merge

Hotel Business

R.M. Woodworth & Associates (RMWA), a provider of customized lodging research and advisory services, and Core Hospitality Advisors, a firm specializing in hospitality real estate appraisals, have merged. The new firm is called Woodworth Core Group (WCG). Adam Cowart and John Ritger will be joining Mark Woodworth, Henry B. “Hank” Staley Jr. and Jill L.

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Pi Day Facts and Stats and How to Increase Cash Flow

Modern Restaurant Management

In celebration of Pi Day, the team at Otter dug into the one billion+ orders they’ve processed to discover pizzeria and pizza chain trends. They've also shared about shifts and growth in the pizza industry and three ways to increase a pizzeria or pizza chain’s cash flow. Ways to Increase Cash Flow Pay attention to internal issues and delivery orders – especially during peak hours.

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The Best (and Worst) Easter Candy Eggs, Ranked

EATER

Amy McCarthy When it comes to Easter candy, eggs reign supreme, but some brands rise above the others Easter brings some truly elite candy. Giant chocolate bunnies are classic, obviously, but the best Easter candy is shaped like eggs. Perhaps I’m drawn to the egg’s adorable kitschiness or maybe it’s my nostalgia for church parking lot Easter egg hunts, but every time March comes around, I start looking for egg-shaped Reese’s candy even though I rarely find myself eating a Reese’s peanut butter c

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IHG Forms Agreement With EnviroSpark for EV Chargers at Canadian and U.S. Hotels

Lodging Magazine

ATLANTA—IHG Hotels & Resorts announced an agreement with EnviroSpark to make electric vehicle chargers (EVCs) available to all IHG-branded hotels across the United States and Canada. IHG hotels can now partner with EnviroSpark on EVCs depending on their individual needs and requirements. This agreement will further expand on IHG’s 1,100 hotels globally with EVCs, and meet the growing customer demand for EV charging on the road while supporting a shift to a low-carbon economy.

Magazine 117
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i