Wed.Mar 27, 2024

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How hotels are maximizing Groups business in 2024

eHotelier

Hotels need to better understand the revenue being displaced by a meeting, group, or event, and balance that against the predicted income from transient guests.

Events 262
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Master Sommelier Adrian Filiuta launches Hunters Hill Wine Room

Hospitality Magazine

Adrian Filiuta is one of just six Master Sommeliers in the country, and now Sydneysiders can browse an expertly sourced selection spanning more than 1,000 bottles in Hunters Hill. Hunters Hill Wine Room has opened on Alexandra Street, and is the culmination of Filiuta’s extensive career in the hospitality sector. The wine professional spent 11 years at Merivale overseeing the beverage programs of more than 70 venues until his departure in 2022.

Budgeting 244
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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Breaking Barriers: Hotels Are Reclaiming Power in Website Management

eHotelier

A company's website serves as a powerful conduit for customer engagement, brand representation, and revenue generation. Nowhere is this more evident than in the hospitality industry, where a hotel website frequently marks the first point of contact with potential guests. Amidst discussions on digital marketing and website management, a pivotal question emerges: where should the control over website content and functionality reside - with its creators or with the businesses they represent, such a

Marketing 130
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Marta restaurateur opens Martina in Rose Bay

Hospitality Magazine

Flavio Carnevale has expanded his Sydney restaurant portfolio with Martina in Rose Bay. Just like sibling venue Marta in Rushcutters Bay, Martina is showcasing Roman cuisine and offering diners a range of all-day dining options from maritozzi in the morning to pinsa at night. “My vision for Martina is a place where you can pop in at any given time and always find food, coffee, and wine,” says Carnevale.

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Bar Lettera to open in North Sydney in April

Hospitality Magazine

Modern Australian-Italian eatery Bar Lettera is slated to open at the Citadines Walker North Sydney hotel in April. Head Chef Ryan Perry is spearheading the culinary offering after time spent across Sydney venues such as The Bridge Room, Momofuku Seiobo, Woodcut, and Longshore. “North Sydney is a brilliant place to do an opening as there’s a real opportunity to elevate the local dining scene,” says Perry. “Bar Lettera is an upmarket offering where we take Italian classics and reinterpret t

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IHG Hotels & Resorts introduces new suites brand prototype variations with enhanced flexibility

eHotelier

IHG Hotels & Resorts (IHG), today announces the availability of new prototype options for its three suites brands – Staybridge Suites, Candlewood Suites and Atwell Suites. By expanding design choice, IHG provides greater flexibility for developers across a range of site configurations and market types while also maintaining the experiences guests expect in the rapidly growing suites space.

Marketing 130
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Manta restaurant welcomes new head chef

Hospitality Magazine

Daniel Rudolph has joined the team at Sydney’s Manta in Woolloomooloo as head chef. Rudolph comes from time spent working at venues such as Level 41 with Dietmar Sawyere and Peter Doyle; Sydney’s Langham Hotel; Berowra Waters Inn; and Paris’ Guy Savoy. Rudolph also owns Sushi Nori in Sydney’s north with his wife and business partner Oksana. “The opportunity to steer the menu and food vision at an independently owned venue as celebrated and as long-lived as Manta, in

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Heavens Portfolio Group announces strategic expansion into Middle East

eHotelier

Heavens Portfolio, the leading Asia-based hotel representation company, is further solidifying its strategic growth with an acquisition and expansion into Dubai. This move marks a significant milestone in the company’s global growth strategy and reinforces its commitment to offer a comprehensive and integrated service offering to its clients. Dubai will be the Heavens Portfolio Group’s 16th office and its first outside of Asia.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Mews and Dayuse CEOs in conversation

MEWS

How did Mews and Dayuse and begin? Matt : Matt: Mews started 12 years ago when Richard Valtr, our Founder, was redesigning a hotel lobby in Prague. He realized that to provide truly great hospitality, staff shouldn’t be stuck behind desks and big computer screens. They should be engaging with guests, aided by a seamless, modern solution that boosts efficiency as well as the guest journey.

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JW Marriott unveils a mindful haven with the opening of JW Marriott Hotel Nairobi

eHotelier

JW Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today unveils its second property in Kenya with the opening of JW Marriott Hotel Nairobi. Standing as the tallest hotel in the country with 35 stories in the Westlands commercial district, JW Marriott Hotel Nairobi captures the essence of Kenya’s natural beauty and heritage, offering travelers a peaceful escape for the mind, body, and soul.

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Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powered Assistant

Are Morch

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels. Velma is not just any virtual assistant; it’s a game-changer, transforming online visitors into loyal guests through a […] The post Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powe

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Ben Campbell transitions to CEO at Hospitality America

eHotelier

Hospitality America is thriving. Coming off the heels of its most profitable year for their hotel partners, Ben Campbell has transitioned from Chief Operating Officer to President and Chief Executive Officer. Hospitality America Founder and CEO Chris Cargen has retired and will assume the newly created position of Chairman of the Board. This transition symbolizes the company’s unwavering commitment to sustained growth, operational excellence, and forward-thinking leadership.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Inspiring Hourly Workers

Modern Restaurant Management

Retaining quality staff members is always a key challenge for restaurant operators. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Book 106
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Pascale Selwan appointed General Manager at InterContinental Dominica Cabrits Resort & Spa in Portsmouth

eHotelier

The executive team at InterContinental Dominica Cabrits Resort & Spa, proudly announces the appointment of Pascale Selwan as the new General Manager of the 131-room luxury resort. With an illustrious career spanning over two decades in the hospitality industry, Selwan brings a wealth of experience and a commitment to excellence to her new role.

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IHG Releases New Prototype Options for Its Three Suites Brands

Lodging Magazine

ATLANTA—IHG Hotels & Resorts announced the availability of new prototype options for its three suites brands—Staybridge Suites, Candlewood Suites, and Atwell Suites. By expanding design choices, IHG provides flexibility for developers across site configurations and market types while maintaining the experiences guests expect in the suites space.

Magazine 113
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How to effectively reach tech-savvy travellers

eHotelier

In the modern world we live in, where everyone is connected through the power of technology, a new breed of travellers has grown significantly: the tech-savvy ones.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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HB Exclusive: Bret Chittenden promoted to Expotel president

Hotel Business

Expotel Hospitality , a full-service, third-party hotel management company, has promoted Bret Chittenden , formerly the firm’s COO, to president. He has been part of the company since its inception in 1999 and previously worked for the founders of the company, George Newton (the current chairman) and the late David Burrus. “I want to thank Mr. Newton and late Mr.

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EHL Hospitality Business School, the Energy & Environment Alliance and King’s Business School plan new ESG programme for hospitality managers and asset owners

eHotelier

EHL Hospitality Business School, the Energy & Environment Alliance (EEA) and King’s Business School have announced plans to run an education programme focused on the practical aspects of delivering high ESG (Environmental, Social and Governance) standards across the hospitality sector.

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New-Wave Bakeries Are on the Rise in Puerto Rico

EATER

José Rodriguez piping local herb cream cheese for his smoked salmon cups at Levain Artisan Breads. | Rafael Ruiz Mederos After decades of industrialized baked goods, Puerto Rico welcomes a generation of bakeries redefining the island’s traditions with local ingredients and global techniques Soft, doughy pan sobao is ubiquitous in Puerto Rico. The popular sweet bread is sold in almost every bakery, supermarket, and corner colmadito.

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Avion Hospitality adds The Windsor Court to portfolio

Hotel Business

Avion Hospitality , a national third-party hotel operator, will manage the 314-room The Windsor Court hotel in New Orleans. “Regularly rated as the finest hotel in New Orleans by several publications, The Windsor Court hotel is a prize addition to any hotel management portfolio,” said Robert Burg, president/CEO, Avion. “We are thrilled to embark on this exciting journey with The Windsor Court and work with this world class team.” The hotel features a collection of paintings, sculptur

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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JW Marriott Unveils a Mindful Haven with the Opening of JW Marriott Hotel Nairobi

Hospitality Net

Captivating design, mindful moments, and vibrant dining destinations await at JW Marriott Hotel Nairobi within Kenya’s cosmopolitan capital cityJW Marriott Hotel Nairobi - PoolJW Marriott Hotel Nairobi - Standard King.

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ASURE Accommodation Group teams up with SiteMinder to increase the revenue, profitability of its member base

SiteMinder

Sydney, Australia – New Zealand’s ASURE Accommodation Group has teamed up with SiteMinder , the name behind the only software platform that unlocks the full revenue potential of accommodation providers, as the premium motel chain looks to boost the revenue-generating capabilities of its property network. Properties across the ASURE motel network in New Zealand are now in the process of adopting SiteMinder’s revenue platform as part of ASURE’s digital transformation journey.

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Central London Morley House hits the market

Hotel Owner

The freehold of Morley House, a hotel development site with GDV for in excess of £250m, has hit the market for an undisclosed amount. Located on the Holborn Viaduct with Goldman Sachs’ London head office and Amazon Web Services in adjacent occupation, the site has planning in place and allows for 150,000 sq ft. The scheme proposes the demolition of the existing building and development of a hotel with 11 floors over ground on the site of 26-30 Holborn Viaduct.

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Should hotel elevators connect to their PBX systems?

Hospitality Net

While PBX systems utilizing VoIP networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to risk/liability reduction.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i