Revenue Hub

APRIL 4, 2024

Guests today relish hyper-personalized experiences and tailored offers throughout their stay. With this in mind, hotel executives should leverage guest data to customize offerings and experiences to enhance guest satisfaction and drive loyalty. By 2024, 75% of hotels are expected to use AI for personalized pricing.

Book 86

Book Guest Satisfaction Customer Service Pricing 86

eZee Absolute

DECEMBER 7, 2023

The hospitality industry landscape is changing continuously. Hoteliers today face the challenge of adapting to this evolving landscape while staying true to the core essence of hospitality – providing exceptional guest experiences. Hotels are exploring metaverse experiences, from virtual tours to virtual concierge services.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. In 17th-century England, a bustling landscape emerged with over 600 inns.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. In 17th-century England, a bustling landscape emerged with over 600 inns.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 25, 2024

These leading brands often command higher prices and a loyal following. In contrast, lesser-known or emerging brands may struggle to make their mark, competing on price or niche offerings to attract guests. Who owns the Marriott? Marriott International, Inc. Who owns the IHG Hotels brand? Who owns Hyatt Hotels?

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52