Communication Guest Satisfaction Guest Services Strategic Planning 
Revenue Hub
FEBRUARY 27, 2024
We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.
SiteMinder
FEBRUARY 29, 2024
This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.
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Hotel Business
SEPTEMBER 5, 2023
. “In the first half of 2023, HVMG again set an industry benchmark, demonstrating robust same-store and portfolio-wide performance across financial, market share and guest satisfaction measures,” said Cole. She joined HVMG in 2010 as VP, strategic planning and human resources.
Les Roches
DECEMBER 28, 2023
The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The responsibilities span from guest relations and front office operations to overseeing human resources and financial accounting.
Les Roches
JANUARY 8, 2024
A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%
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