article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

article thumbnail

What Travelers Want in F&B and US Foods Scholars

Modern Restaurant Management

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. " NOLA Cuisine at Airport. Hometown: Bear Creek, N.C.

Book 118
article thumbnail

How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.