Hotelogix

OCTOBER 18, 2024

Various software solutions can streamline tasks like booking management, payment processing, and inventory control, making the overall operation more efficient. Common Operational Challenges Faced by Hotels Hotels often face challenges such as staffing shortages, high turnover rates, and maintenance issues.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Revenue Hub

JANUARY 10, 2024

Subscribe to our weekly newsletter and stay up to date Three Ways Artificial Intelligence Elevates the Guest Experience in Hospitality #1 Enhanced Communication and Engagement One of the significant impacts of AI in hospitality is its ability to transform communication between hotels and guests.

Communication 99

Communication Maintenance Article Customer Service 99

Revenue Hub

JANUARY 22, 2024

Shop and Book : CAC Allocation: High. This phase sees significant costs related to booking platforms and final marketing efforts. Costs include commissions paid to online travel agencies, booking engine maintenance, and promotions to encourage bookings. Prepare : CAC Allocation: Low.

Book 99

Book Communication Maintenance Article 99

SiteMinder

JULY 10, 2024

Improve marketing campaigns: AI analyses customer data to create targeted ads and personalised marketing strategies, which can lead to more direct bookings and better sales. This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Ease of Access: In current times, customers expect a highly streamlined experience all throughout – pre-booking, during and post-booking.

Property Management 130

Property Management Catering Accounting Housekeeping 130

SiteMinder

OCTOBER 11, 2022

Duties include greeting guests, making bookings, taking phone requests and managing complaints. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. This is arguably one of the most important hotel positions. Hotel general manager. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), Better Understanding of Guest Travel Behaviours & Needs Revenue management requires a deep understanding of market segments and guest behaviour, and by using this information, the Front Desk Managers can set more accurate expectations for guests and communicate more effectively.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

OCTOBER 14, 2022

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Major brands remain fixated on providing a consistent, high-quality booking experience across all digital channels, and now independent hoteliers have the tools to do the same. Two-Way Communication.

Book 95

Book Housekeeping Communication Information 95

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 203

Marketing Communication Maintenance Budgeting 203

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 92

Maintenance Travel and Tourism Special Events Guest Satisfaction 92

Revenue Hub

JUNE 27, 2023

Subscribe to our weekly newsletter and stay up to date Dynamic pricing algorithms can be targeted to focus on: ● Occupancy demand. ● Guest booking patterns. ● Different market segments. ● Day of week patterns. ● The average length of stay (ALOS) of guests. ● Room type preferences. The Pros 1. Create or increase demand.

Pricing 98

Pricing Book Special Events Maintenance 98

SiteMinder

SEPTEMBER 7, 2023

Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. These include: Resort and amenity fees These fees cover the use and maintenance of on-site facilities like swimming pools, gyms, and spas.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Revenue Hub

SEPTEMBER 4, 2023

Revenue managers have access to data showing the number of bookings during peak and off-peak periods, which can be used to inform the hotel’s hiring practices. Housekeeping and maintenance data can also be used with occupancy data to forecast and plan maintenance operations.

Housekeeping 97

Housekeeping Maintenance Pricing Information 97

7 Shifts

AUGUST 3, 2023

Problem Hugo's opened when bookkeeping was done in physical books. AM to PM communication With 7shifts' team messaging tools , Hugo's has seen an 81% increase in chat engagement amongst staff. We spoke with Jason Elmassian, general manager of Hugo's Studio City, to learn about how 7shifts has changed their business.

Scheduling 78

Scheduling Bookkeeping Communication Maintenance 78

SiteMinder

OCTOBER 10, 2023

This includes fixed costs like rent or mortgage, salaries, and utilities, as well as variable costs like supplies, maintenance, and marketing. Fixed and variable costs – Regularly review both fixed and variable costs, including staffing, utilities, maintenance, marketing, and distribution costs.

Pricing 59

Pricing Maintenance Marketing Communication 59

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Revenue Hub

NOVEMBER 21, 2022

in Q3, 2022, each booking during that quarter was for 4.5 Determine the average length of stay for guests at your hotel by following these steps: Add up the number of room nights booked for a given time (e.g. First, it reveals booking patterns across seasons and during events. NB: This is an article from SiteMinder.

Book 91

Book Front of House Pricing Catering 91

7 Shifts

SEPTEMBER 19, 2024

Team Communication Managers send announcements to the whole team or to specific groups, like the people scheduled to work that day. Manager Log Book At the end of the night, managers document and share shift notes in the log book. They create follow-up tasks for other managers, like any equipment maintenance needed.

Scheduling 148

Scheduling Information Events Maintenance 148

Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment.

Book 102

Book Information Housekeeping Maintenance 102

7 Shifts

MAY 3, 2021

This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone.

Server 148

Server Budgeting Scheduling Communication 148

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. Maintenance and Repairs Hotels must be in top condition to ensure guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Travel Booster

JUNE 18, 2024

They enable companies to manage multiple tasks from one platform including customer engagement and sales, human resource management, billing and payments, vendor management, and booking. Using the communication portal, you can also connect with your clients regularly via SMS or email to advertise seasonal offers, discounts, and promotions.

Accounting 52

Accounting Communication Vendor Management Pricing 52

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. In-stay: guest’s arrival through to departure where expectations meet reality.

Book 92

Book Communication Article Housekeeping 92

7 Shifts

JULY 31, 2020

Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day. Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Issues of communication, or lack thereof, is very common in the restaurant.

Scheduling 148

Scheduling Document Communication POS Systems 148

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs?

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Hotel Owner

FEBRUARY 5, 2024

The implementation of multichannel services, such as mobile device usage and e-invoicing, along with social media monitoring, expands options for developing seamless communication. Such virtual visits, tailored to new demands and prior to travel, generate confidence in the destination establishment and an increase in the length of stay.

Travel and Tourism 52

Travel and Tourism Maintenance Book Customer Service 52

SiteMinder

NOVEMBER 22, 2023

Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. This process is easily transferable to hoteliers who can maintain an ongoing dialogue with guests from the booking to check-out stages, and everything in between.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

NOVEMBER 15, 2022

in Q3, 2022, each booking during that quarter was for 4.5 Determine the average length of stay for guests at your hotel by following these steps: Add up the number of room nights booked for a given time (e.g. First, it reveals booking patterns across seasons and during events. Set a minimum length of stay booking restriction.

Book 59

Book Front of House Pricing Catering 59

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. They’ll oversee business maintenance, deal with contractors, housekeeping and resolve any property-related customer complaints. What are the types of hotel management?

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

JULY 21, 2024

I was suddenly able to easily set different rates and restrictions – for example for arrival and departure – and communicate them across all portals.” “I also have a huge selection of channels, all of which are included in the price. Bookings and cancellations are processed immediately and automatically.

Pricing 52

Pricing Maintenance Reservations Communication 52

Revenue Hub

MAY 29, 2024

And when we talk about talent, we’re talking about everything from the property level, in terms of maintenance, and housekeeping and all the way up to management level. So there’s simply just not the talent.

Training 101

Training Housekeeping Maintenance Communication 101

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. The most important skill in hotel management is communication. Extras are an added expenditure that guests will only realise they want during the booking process. work hours.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Revenue Hub

DECEMBER 8, 2023

This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings. This allows for proactive maintenance, saving money in the long run. Additionally, hotels should consider creating experiences compatible with an increasingly hybrid workforce.

Travel and Tourism 107

Travel and Tourism Procurement Maintenance Information 107

Hotelogix

AUGUST 27, 2024

Today’s digital travelers have many booking options. This means using a mix of online and offline channels, like Online Travel Agents (OTAs), meta-search engines, direct bookings, reviews, Global Distribution Systems (GDS), and more. It includes bookings made through your hotel's website or over the phone.

Book 130

Book Pricing Maintenance Marketing 130