Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility. What are back-of-house positions?

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Travel and Tourism Front of House Back of House Hospitality Management 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Table of Content. Why Do Hotels Need Chatbots?

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Customer Service Communication Housekeeping Book 52

SiteMinder

OCTOBER 10, 2022

This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Table of contents.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

MARCH 23, 2023

In this article, we will go over the differences between Airbnb and hotels, including their benefits and limitations. Instead, customers have to contact Airbnb customer service for help. More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

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Housekeeping Maintenance Article Concierge 40