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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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4 Key Pillars Of A Guest-Centric Cloud PMS

InnQuest

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

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Automation in the Hotel and Motel World

InnQuest

Automated housekeeping processes. Automated food service. Using chatbots on your website and social media accounts help you engage with customers while automating some of the more tedious parts of the sales process, like answering questions about rates or availability. Digital check-in kiosks. Digital folders. Rate management.

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A guide to hotel departments, operational areas and building functions

SiteMinder

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Accounting manager. The accounts department oversees all incoming and outgoing expenses. This position requires extensive experience in the industry as well as a degree in accounting, finance, business or similar.

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What it’s like to work in hotel operations management

Les Roches

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. What is hotel operation management?

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How do I start a career in hotels?

Les Roches

If your passion lies in meeting new people and creating memorable guest experiences, there are plenty of different roles that you can aim for within the hotel sector. Roles such as front desk agent, housekeeper or restaurant server often require no prior experience and can serve as an excellent entry point into the industry.