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2023 hotel and travel trends

Boutique Hotel News

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. Payments will also form a major part of a hotelier’s CRM strategy moving forwards, especially taking into account the shift to eCommerce. Apple Wallet has revolutionised payments, making the process quick and convenient for users.

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MRM Research Roundup: Mid-January 2020 Edition

Modern Restaurant Management

This segment is also driven by expense account users that continue to entertain their clients as a key business strategy. I-AM Group Partner Pete Champion said: “Convenience services need to act more like concierge services, adding exclusivity as a key differentiator. Mezcal Sales to See Strong Growth through 2027.

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