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Why Build Guest Messaging into Your Communication Strategy?

Revenue Hub

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. trillion text messages were sent globally in 2022. It’s already here. Approximately 8.4

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2023 hotel and travel trends

Boutique Hotel News

A recent Knight Frank report supports this idea, revealing that ancillary revenues have increased in 2022 with the contribution to total revenue rising by 1.5 2022 marked the year in which most web browsers restricted the use of third-party cookies. For some brands, 2022 has marked a notable year as the sector evolves.

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Hotel Technology Trends To Look Out For

InnQuest

The 2022 Hotelier Technology Sentiment Report from the NYU Tisch Center of Hospitality found that by the end of this year, the adoption of on-property tech innovations by hotels was projected to go up by 50%. The primary uses of robots in 2022 turned out to be for service delivery and item collection (on the behalf of customers).

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5 Tips for Reducing Waiting Times at Hotel Reception

Revenue Hub

million hospitality workers in 2022 by the European Travel Commission) doesn’t help matters. With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure.

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How to make pop-up hotels work for your portfolio

Hotel Owner

Reception staff will be needed to offer the concierge services guests will expect from hotels. Manage expectations Maintain open and transparent communication with students residing in the accommodation. During 2022, we saw up to 77% occupancy rates in our pop-up hotels in the UK.

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Defining ultra-luxury in Qatar – Alumnus leads opening of Waldorf Astoria in the 2022 FIFA World Cup capital

Les Roches

We caught up with Director of Operations and class of 2003 alumnus, Joost Folkers, to find out more about the hotel and his career journey to the home of the 2022 World Cup. For example, when the guest has made a booking, our personal concierge can reach out and ask for their flight details.

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Adina launches research hotel MM:NT Berlin Lab

Serviced Apartments

A concierge web-based mobile app allows guests to check-in, check-out, access shared amenities and communicate with staff. Adina partnered with supplier Häfele for the project. The lab will also operate with a self-serve model, providing in-room digital functions. The website and app is run entirely on green energy.