Guest Services, Pricing and Resort Management - Hospitality Management Today

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Guest Services

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Hotel customer service: what is it, and how can it become a career?

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service

Customer Service Guest Satisfaction Guest Services Training

High paying jobs in hospitality: what to expect and how to prepare yourself

Les Roches

OCTOBER 10, 2023

There are lots of career paths you can consider in the hospitality industry, especially once you have completed professional qualifications such as a hotel management degree. These are specialist roles, each overseeing managers within their departments. We’ll look in more detail at some of these later in the article.

Travel and Tourism

Travel and Tourism Hospitality Management Concierge Training

Hotel customer service: what is it, and how can it become a career?

High paying jobs in hospitality: what to expect and how to prepare yourself

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