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Driving Revenue Growth Through Operational Excellence

STAAH

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

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A guide to hotel departments, operational areas and building functions

SiteMinder

Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Assistant front of house manager. IT manager.

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A comprehensive overview of job positions within a hotel

SiteMinder

As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. Hotel general manager. This is the most senior of all hotel management positions. IT manager. Accounting manager. Hotel housekeeper.

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What does a hotel management company do?

Les Roches

Hotel owners hire hotel management companies to take on responsibility for all essential operations and services associated with running a successful hotel. This typically includes handling day-to-day responsibilities like staffing, building maintenance, payroll, housekeeping, front of house and marketing.

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RBH: A push into the luxury market

Hotel Owner

Payroll costs have also increased significantly, driven by the shortage of labour (with housekeeping being a particular issue) and increasing wage demands arising off the back of the inflation and energy issues everyone is experiencing. . What inspired RBH to manage three new high-end UK hotels?

Marketing 105
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Diverse careers in hospitality and tourism: match your talents

Les Roches

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?