eHotelier

APRIL 27, 2023

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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Revenue Hub

APRIL 26, 2023

As hotel demand in some ways returns to pre-pandemic patterns and guest behaviors evolve, hoteliers are working out how to best price different room types. Different booking patterns, changing guest preferences and new technology all come together as hotel revenue managers figure out rates for rooms as well as room upgrades. Subscribe to our weekly newsletter and stay up to date Pricing Rooms In the robust hotel market prior to the pandemic, hotels were pushing premium pricing on just about ever

Housekeeping 84

Housekeeping Pricing Book Article 84

Soft Inn

APRIL 25, 2023

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

Training 235

Training 235

Boutique Hotel News

APRIL 28, 2023

US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.

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Book Definition 264

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business & Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes. In the near future, ChatGPT will transform the hospitality industry by enhancing communication, improving efficiency, and elevating the dining experien

Communication

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

Communication 325

Communication 325

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

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Catering Server Pricing Marketing 182

Boutique Hotel News

APRIL 26, 2023

Kerrin MacPhie, chief executive of the Meetings Industry Association (mia), emphasises the need for greater attention and focus on welfare in sustainable business meetings and events. In the business meetings and events industry, the focus on sustainability has increased intensely over the past couple of years. Nine in 10 organisations (91 per cent) now list sustainability as a key part of their business strategy, and almost three quarters (73 per cent) have measurable targets in place, accordi

Events 208

Events Catering Training 208

eHotelier

APRIL 24, 2023

Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it's a process that gives back.

Marketing 290

Marketing 290

EATER

APRIL 26, 2023

Fleur Geffrier and Tom Wozniczka in “Drops of God,” now streaming on Apple TV+. The Apple TV+ show brings family dysfunction and high stakes into the world of wine tasting I am a wine idiot. I truly could not tell you the difference between wines beyond being able to identify that some are red and some are white. Which is why I’m thrilled that I’m not Camille Leger (played by Fleur Geffrier), the protagonist of Apple TV+’s new series Drops of God , who’s tasked with identifying a single bottle o

Definition 138

Definition 138

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!

Modern Restaurant Management

APRIL 25, 2023

In March, Chick-fil-A announced that a forensic investigation found that a cybersecurity breach compromised its mobile app. More than 71,000 mobile app users were affected, resulting in the exposure of personally identifiable and sensitive data that included names, email addresses, phone numbers, and banking information. With an increasing number of restaurants relying on mobile apps for orders, payments, customer rewards, promotions, and menu updates, mobile apps have become a vital aspect of t

Regulatory Compliance 170

Regulatory Compliance Training Accounting Communication 170

PhocusWire

APRIL 26, 2023

Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.

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Book Training 139

eHotelier

APRIL 26, 2023

Here's how to make wellness work for corporate events and retreats, both to improve the effectiveness of those meetings for attendees as well as to activate a new revenue stream for your hotel.

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Events 279

EATER

APRIL 27, 2023

Bagels at Ottawa Bagelshop. | Liliana Piazza Where to find wood-fired sourdough bagels, egg rolls that fueled an NHL rivalry, braised pork belly at the city’s coolest hangout, romantic dinners at an idyllic forest hideaway, and more of Ottawa’s best food At some point Ottawa was slapped with an inaccurate label: “The city that fun forgot.” To be fair, the country’s capital and bureaucratic hub doesn’t call to mind the late-night clubbing you’ll find in Montreal or Toronto.

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Modern Restaurant Management

APRIL 26, 2023

Just like a great restaurant that remembers your favorite order before you even sit down, what if artificial intelligence could do the very same thing? Artificial intelligence, in particular generative artificial intelligence, has been changing the game lately, especially in the field of marketing. Learn how your restaurant can benefit from this form of the future of generative AI in marketing in the Infographic below.

Marketing 161

Marketing 161

Hotel Business

APRIL 26, 2023

Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.

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Hospitality Management Training Presentation Marketing 111

eHotelier

APRIL 25, 2023

Here is a comprehensive list of benefits for many different roles in a hotel, including a few action points for each role.

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Lodging Magazine

APRIL 26, 2023

SAN FRANCISCO—The Hospitality Asset Managers Association (HAMA) released the results of its Spring 2023 Industry Outlook Survey. The semi-annual report collected the opinions, experiences, and predictions of more than 80 hotel asset managers concerning the current state of the hospitality industry with a particular focus on 2023 forecasts and pre-COVID comparisons.

Magazine 111

Magazine 111

Modern Restaurant Management

APRIL 25, 2023

On April 17, 2023, a panel of judges in the Ninth Circuit Court of Appeal held that the City of Berkeley’s regulation prohibiting the installation of natural gas piping within newly constructed buildings was preempted by the federal Energy Policy and Conservation Act (“EPCA”). The action was brought by the California Restaurant Association (“CRA”).

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Training 145

PhocusWire

APRIL 28, 2023

London-based luxury hotel booking site Mr & Mrs Smith, launched in 2003, offers direct booking access to more than 1,500 boutique and luxury properties around the world.

Book 112

Book 112

EATER

APRIL 25, 2023

The caldosa at Fory Fay, the home of the original recipe. Ceviche piled into a bag of Picaritas barbecue-flavored chips has become a standard snack across the country since the recipe was invented by a kid in the ’90s Some recipes make a restaurant famous. Others become representative of a city or a region. Only a few have the ability to shift the axis of a country’s gastronomic culture, becoming not only ubiquitous across menus but galvanizing diners in the process.

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Book Pricing Marketing 111

Hospitality Net

APRIL 28, 2023

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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Modern Restaurant Management

APRIL 28, 2023

What if I told you that you could solve a variety of your problems by improving your supply chain transparency? This one effort can help your restaurant ensure you’re aligned with suppliers that prioritize safety and quality efforts. It can also help you identify – and mitigate – a variety of risks. Supply chain transparency can provide vital information about suppliers’ environmental, social, and governance (ESG) initiatives.

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Communication Events Information 139

Lodging Magazine

APRIL 26, 2023

To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

Magazine 108

Magazine Training 108

Hotel Owner

APRIL 26, 2023

Highland Coast Hotels has reopened the Plockton Inn and The Tongue Hotel following a £1.8m refurbishment. The two Highland hotels, both situated on the North Coast 500, are now welcoming overnight guests and diners after completing the “extensive” four-month refurbishment at both properties. Tongue Hotel, a former 19th Century sporting lodge, now offers 19 individually-styled guest rooms and a newly refurbished restaurant and bar, all overseen by general manager Marcel Wassen.

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Hotel Business

APRIL 28, 2023

Hyatt Hotels Corporation and Mr & Mrs Smith have agreed to a Hyatt affiliate acquiring London-based Mr & Mrs Smith, a travel club platform offering direct booking access to a curated collection of more than 1,500 boutique and luxury properties worldwide. Hyatt will acquire 100% of the asset-light Mr & Mrs Smith platform for an enterprise value of 53 million pounds ($66.3 million) in cash consideration.

Book 105

Book Definition 105

Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. While insightful, it wasn’t all great news. At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. The survey results were supported by performance.

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Pricing Marketing 114

Lodging Magazine

APRIL 27, 2023

This week, Choice Hotels International is hosting its 67th Annual Convention at Mandalay Bay Resort & Casino, Las Vegas, bringing together more than 6,000 hotel owners, general managers, vendors, and Choice associates. LODGING was on hand to gather insights from Choice leadership on the company’s strong growth and performance across its many brands, which inspired the convention’s “unstoppable” theme.

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Magazine Events 105

EATER

APRIL 27, 2023

Bob Odenkirk will appear on The Bear in a guest role, per Variety. | Axelle/Bauer-Griffin via Getty Images Bob Odenkirk is joining the series in a “guest role” When FX’s hit show The Bear returns this June , it’ll do so with Bob Odenkirk on its roster, Variety reports. Not much is known at the moment, apart from the fact that Odenkirk — whose most notable on-screen food industry role was slinging Cinnabon in Better Call Saul — is reportedly joining the show “in a guest role.

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Hotel Business

APRIL 27, 2023

Bed bug lawsuits pose incredibly high risks to a hotel’s reputation and bottom line. Although suing hotels for bed bugs is not a new phenomenon, the rise of “boutique” bed bug attorneys and class-action lawsuits creates a higher threat level to hotels than ever before. Hotels face significant legal liability if they do not take proper precautions, including a requirement to expeditiously remediate the problem.

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Document Book Communication 105