eHotelier

APRIL 27, 2023

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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Revenue Hub

APRIL 26, 2023

As hotel demand in some ways returns to pre-pandemic patterns and guest behaviors evolve, hoteliers are working out how to best price different room types. Different booking patterns, changing guest preferences and new technology all come together as hotel revenue managers figure out rates for rooms as well as room upgrades. Subscribe to our weekly newsletter and stay up to date Pricing Rooms In the robust hotel market prior to the pandemic, hotels were pushing premium pricing on just about ever

Pricing 85

Pricing Housekeeping Book Article 85

Soft Inn

APRIL 25, 2023

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

Training 246

Training 246

Boutique Hotel News

APRIL 28, 2023

US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.

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Definition Book 264

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

Communication 325

Communication 325

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

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Catering Pricing Server Marketing 193

Boutique Hotel News

APRIL 26, 2023

Kerrin MacPhie, chief executive of the Meetings Industry Association (mia), emphasises the need for greater attention and focus on welfare in sustainable business meetings and events. In the business meetings and events industry, the focus on sustainability has increased intensely over the past couple of years. Nine in 10 organisations (91 per cent) now list sustainability as a key part of their business strategy, and almost three quarters (73 per cent) have measurable targets in place, accordi

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Events Catering Training 208

eHotelier

APRIL 24, 2023

Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it's a process that gives back.

Marketing 290

Marketing 290

Hotel Owner

APRIL 26, 2023

Highland Coast Hotels has reopened the Plockton Inn and The Tongue Hotel following a £1.8m refurbishment. The two Highland hotels, both situated on the North Coast 500, are now welcoming overnight guests and diners after completing the “extensive” four-month refurbishment at both properties. Tongue Hotel, a former 19th Century sporting lodge, now offers 19 individually-styled guest rooms and a newly refurbished restaurant and bar, all overseen by general manager Marcel Wassen.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Modern Restaurant Management

APRIL 25, 2023

On April 17, 2023, a panel of judges in the Ninth Circuit Court of Appeal held that the City of Berkeley’s regulation prohibiting the installation of natural gas piping within newly constructed buildings was preempted by the federal Energy Policy and Conservation Act (“EPCA”). The action was brought by the California Restaurant Association (“CRA”).

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Training 183

PhocusWire

APRIL 26, 2023

Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.

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Training Book 133

eHotelier

APRIL 26, 2023

Here's how to make wellness work for corporate events and retreats, both to improve the effectiveness of those meetings for attendees as well as to activate a new revenue stream for your hotel.

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Events 279

Hospitality Net

APRIL 28, 2023

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Modern Restaurant Management

APRIL 26, 2023

Just like a great restaurant that remembers your favorite order before you even sit down, what if artificial intelligence could do the very same thing? Artificial intelligence, in particular generative artificial intelligence, has been changing the game lately, especially in the field of marketing. Learn how your restaurant can benefit from this form of the future of generative AI in marketing in the Infographic below.

Marketing 161

Marketing 161

Hotel Owner

APRIL 27, 2023

Ahead of the local elections, UKHospitality is urging local authorities to back the hospitality sector, which is capable of delivering economic growth, drive employment and revive communities. In its local elections manifesto, which has been sent to council leaders, local authority CEOs and candidates across the country, UKHospitality sets out how the decisions of local authorities are crucial to the survival of businesses.

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eHotelier

APRIL 25, 2023

Here is a comprehensive list of benefits for many different roles in a hotel, including a few action points for each role.

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Hotel Business

APRIL 26, 2023

Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.

Presentation 111

Presentation Training Hospitality Management Marketing 111

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. While insightful, it wasn’t all great news. At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. The survey results were supported by performance.

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Pricing Marketing 148

Hotel Owner

APRIL 28, 2023

Trade body UK Hospitality has called for all parties involved to “redouble” their efforts to reach a resolution ahead of planned strike action by train drivers. Train drivers from the ASLEF union are set to strike on three dates across May and June dashing hopes of a resolution to the dispute. ASLEF has confirmed that the strikes will be held on 12 May, 31 May and 3 June after the union turned down what it described as a “risible” pay offer of 4% a year for two years.

Training 112

Training 112

Lodging Magazine

APRIL 23, 2023

As the digital entertainment journey continues to evolve within the hospitality space, hoteliers are faced with more complex decisions than ever before about exactly how to provide their guests with both a memorable and seamless experience. Whether you’re talking about live TV programming, streaming services or wifi networks, guest expectations have risen to new heights in a post-COVID environment where they demand their hotel technology meets or exceeds what they have at home.

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Magazine Whitepaper 111

Hotel Business

APRIL 28, 2023

Hyatt Hotels Corporation and Mr & Mrs Smith have agreed to a Hyatt affiliate acquiring London-based Mr & Mrs Smith, a travel club platform offering direct booking access to a curated collection of more than 1,500 boutique and luxury properties worldwide. Hyatt will acquire 100% of the asset-light Mr & Mrs Smith platform for an enterprise value of 53 million pounds ($66.3 million) in cash consideration.

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Book Definition 105

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Restaurant Engine

APRIL 26, 2023

You can create customer engagement in many places, including the digital arena. Customer engagement is a term you hear a lot about these days. That’s because it’s one of the most critical marketing tactics you can utilize to grow your restaurant. In fact, one study shows that 80% of customers say the experiences they have with your business are as important to them as your food and services.

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Marketing Communication Blog Reservations 105

Hotel Owner

APRIL 28, 2023

Hyatt Hotels Corporation and Mr and Mrs Smith have announced an agreement for a Hyatt affiliate to acquire London-based Mr and Mrs Smith, a platform offering direct booking access to a growing collection of over 1,500 boutique and luxury properties. In this acquisition, Hyatt will get 100% of the asset-light Mr and Mrs Smith platform for an enterprise value of £53m in cash consideration.

Definition 105

Definition Book 105

Lodging Magazine

APRIL 26, 2023

To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

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Training Magazine 108

Hotel Business

APRIL 26, 2023

Former Aimbridge Hospitality executive Aaron Walker and Azim Saju , CEO/president, HDG Hotels , have combined their industry experience to create ARK Hospitality , a Dallas-based development and management company. “We’re committed to relationships, reputation and returns,” said Walker, ARK’s president/CEO, “which is why it was paramount to us that, ahead of launching, all systems be ready to support our owners and team members.

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105

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.