Sat.Apr 22, 2023 - Fri.Apr 28, 2023

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Top 5 most in-demand soft skills of 2023

eHotelier

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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How Hoteliers Revenue Manage Different Room Types

Revenue Hub

As hotel demand in some ways returns to pre-pandemic patterns and guest behaviors evolve, hoteliers are working out how to best price different room types. Different booking patterns, changing guest preferences and new technology all come together as hotel revenue managers figure out rates for rooms as well as room upgrades. Subscribe to our weekly newsletter and stay up to date Pricing Rooms In the robust hotel market prior to the pandemic, hotels were pushing premium pricing on just about ever

Pricing 74
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Why is Hotel Kiosk Not Popular?

Soft Inn

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

Training 246
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Hyatt to acquire Mr & Mrs Smith for £53 million

Boutique Hotel News

US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How online reviews shape your hotel’s guest experience

eHotelier

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

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The Secrets to Successful Catering

Modern Restaurant Management

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

Catering 191
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Why prioritising welfare is key to sustainable meetings and events

Boutique Hotel News

Kerrin MacPhie, chief executive of the Meetings Industry Association (mia), emphasises the need for greater attention and focus on welfare in sustainable business meetings and events. In the business meetings and events industry, the focus on sustainability has increased intensely over the past couple of years. Nine in 10 organisations (91 per cent) now list sustainability as a key part of their business strategy, and almost three quarters (73 per cent) have measurable targets in place, accordi

Events 208
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The importance of branding in the hotelier industry: 2023 guide

eHotelier

Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it's a process that gives back.

Marketing 290
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Highland Coast Hotels reopens two sites after £1.8m refurb

Hotel Owner

Highland Coast Hotels has reopened the Plockton Inn and The Tongue Hotel following a £1.8m refurbishment. The two Highland hotels, both situated on the North Coast 500, are now welcoming overnight guests and diners after completing the “extensive” four-month refurbishment at both properties. Tongue Hotel, a former 19th Century sporting lodge, now offers 19 individually-styled guest rooms and a newly refurbished restaurant and bar, all overseen by general manager Marcel Wassen.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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California Restaurant Association Defeats Natural Gas Ban in Berkeley

Modern Restaurant Management

On April 17, 2023, a panel of judges in the Ninth Circuit Court of Appeal held that the City of Berkeley’s regulation prohibiting the installation of natural gas piping within newly constructed buildings was preempted by the federal Energy Policy and Conservation Act (“EPCA”). The action was brought by the California Restaurant Association (“CRA”).

Training 163
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As airfares soar, train bookings rise

PhocusWire

Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.

Training 133
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Corporate wellness as a next big profit center with TheLifeCo

eHotelier

Here's how to make wellness work for corporate events and retreats, both to improve the effectiveness of those meetings for attendees as well as to activate a new revenue stream for your hotel.

Events 279
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UKH urges local authorities to support hospitality ahead of elections

Hotel Owner

Ahead of the local elections, UKHospitality is urging local authorities to back the hospitality sector, which is capable of delivering economic growth, drive employment and revive communities. In its local elections manifesto, which has been sent to council leaders, local authority CEOs and candidates across the country, UKHospitality sets out how the decisions of local authorities are crucial to the survival of businesses.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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How Generative AI Can Help Your Marketing Efforts (Infographic)

Modern Restaurant Management

Just like a great restaurant that remembers your favorite order before you even sit down, what if artificial intelligence could do the very same thing? Artificial intelligence, in particular generative artificial intelligence, has been changing the game lately, especially in the field of marketing. Learn how your restaurant can benefit from this form of the future of generative AI in marketing in the Infographic below.

Marketing 161
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Nobu Hospitality lands in the heart of Seville, Spain

Hospitality Net

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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Why should the hotel general manager care about forecasting?

eHotelier

Here is a comprehensive list of benefits for many different roles in a hotel, including a few action points for each role.

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Fresh rail strikes to heap ‘further pain’ on hospitality, says UKH

Hotel Owner

Trade body UK Hospitality has called for all parties involved to “redouble” their efforts to reach a resolution ahead of planned strike action by train drivers. Train drivers from the ASLEF union are set to strike on three dates across May and June dashing hopes of a resolution to the dispute. ASLEF has confirmed that the strikes will be held on 12 May, 31 May and 3 June after the union turned down what it described as a “risible” pay offer of 4% a year for two years.

Training 112
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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The New Dining Habits of the Wealthy: How High-Income Households Are Cutting Back on Restaurant Spending

Modern Restaurant Management

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. While insightful, it wasn’t all great news. At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. The survey results were supported by performance.

Pricing 122
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Twenty Four Seven Hotels names corporate F&B director

Hotel Business

Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.

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Bringing Digital Entertainment Into Focus for Hoteliers

Lodging Magazine

As the digital entertainment journey continues to evolve within the hospitality space, hoteliers are faced with more complex decisions than ever before about exactly how to provide their guests with both a memorable and seamless experience. Whether you’re talking about live TV programming, streaming services or wifi networks, guest expectations have risen to new heights in a post-COVID environment where they demand their hotel technology meets or exceeds what they have at home.

Magazine 107
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Hyatt to acquire Mr and Mrs Smith platform

Hotel Owner

Hyatt Hotels Corporation and Mr and Mrs Smith have announced an agreement for a Hyatt affiliate to acquire London-based Mr and Mrs Smith, a platform offering direct booking access to a growing collection of over 1,500 boutique and luxury properties. In this acquisition, Hyatt will get 100% of the asset-light Mr and Mrs Smith platform for an enterprise value of £53m in cash consideration.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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4 Ways Restaurants Can Create Customer Engagement

Restaurant Engine

You can create customer engagement in many places, including the digital arena. Customer engagement is a term you hear a lot about these days. That’s because it’s one of the most critical marketing tactics you can utilize to grow your restaurant. In fact, one study shows that 80% of customers say the experiences they have with your business are as important to them as your food and services.

Marketing 106
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Hyatt to acquire Mr & Mrs Smith travel club platform

Hotel Business

Hyatt Hotels Corporation and Mr & Mrs Smith have agreed to a Hyatt affiliate acquiring London-based Mr & Mrs Smith, a travel club platform offering direct booking access to a curated collection of more than 1,500 boutique and luxury properties worldwide. Hyatt will acquire 100% of the asset-light Mr & Mrs Smith platform for an enterprise value of 53 million pounds ($66.3 million) in cash consideration.

Book 105
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6 Best Practices to Keep Your Hotel Safe and Secure

Lodging Magazine

To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

Training 104
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Gretna Green Hotels recognised at Prestige Hotel Awards

Hotel Owner

Gretna Green, the family-owned wedding, hospitality, retail, and experience destination, has recently announced that both its hotels were recognised at the Prestige Hotel Awards. Gretna Hall won Scotland’s Best Hotel Team Award and Smiths Hotel was highly recommended as Scotland’s Best 4-star Hotel in the South of Scotland. The winners of the Scottish Hotel Awards were announced at a gala ceremony held on 23 April, 2023, in Glasgow, with Gretna Green’s two hotels shortlisted across four d

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.