December, 2022

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What Gen Z guests want in their hotel stay

eHotelier

Appealing to Gen Z is essential for your long-term success. But, how do you do it? How can you slightly shift your marketing strategy to go from Gen X and millennials to a younger audience wanting to see the world?

Marketing 299
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2023 hotel and travel trends

Boutique Hotel News

BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Hotel e-tail. With inflation on the rise globally, consumers are likely to be more mindful when it comes to spending their money. Pent-up demand and revenge travel have helped major cities recover post-Covid, resulting in strong and resilient ADRs. In fact, research from HVS shows that over the past 50 years, daily rates across London hotels have grown 0.75 per cent on average above inflation pe

Concierge 312
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Malaysia Tourism Tax 2023: What You Need to Know

Soft Inn

In line with the announcement made by the Malaysian government regarding the Tourism Tax , I will talk about a series of questions that are commonly asked by hotel owners or operators, thus helping all of you to find the answers that are related to it.

Marketing 278
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Why Mews raised $185mil to transform hospitality

MEWS

I’m delighted to share that Mews has raised a $185mil Series C investment round from a host of leading investment firms. I’d like to talk a little bit (I’ll try to keep it concise!) about how this massive vote of confidence in Mews is hugely exciting news not just for us, our customers and their guests, but for hospitality as a whole.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Growth of Modern Contactless Payments: Increasing Restaurant Profitability and Efficiency

Modern Restaurant Management

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Contactless solutions have become a tool to ensure the survival of many businesses over the past three years. The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry.

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How sustainability in hotels can help save the planet?

eHotelier

There’s just one Earth, and it is currently in a triple emergency according to the United Nations. Here’s the part your hotel can play in bringing a change.

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Great! AI Can Generate All the Diaspora Food Writing Tropes

EATER

“I was one of the few kids who came from a family of immigrants and I often felt like my lunchbox was a glaring symbol of my difference,” writes the chatbot. | Tataya Kudo/Shutterstock. Whether it’s the stinky lunchbox moment or the cut-fruit-as-love food writing narrative, AI knows exactly which notes to hit As if there weren’t already enough “ stinky lunchbox ” stories in the canon of diaspora food writing, another argument in favor of putting that tired trope to rest: ChatGPT, an OpenAI chatb

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Nassau’s New $300 Million Cruise Port to Open May 2023

Cruise Hive

After an extensive 3.5-year redevelopment project, Nassau's new cruise port is set to officially open at the end of May 2023. The post Nassau’s New $300 Million Cruise Port to Open May 2023 appeared first on Cruise Hive.

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How organizations can close the data science skills gap amid a shortage of talent

SAS

From sparking innovation to reducing operational inefficiencies, top organizational priorities in the modern era depend on one thing: data. Because of its ability to uncover blind spots and power decision-making, data helps organizations identify growth areas and progress toward their strategic goals. The catch? Turning raw numbers into useful, valuable [.].

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Improving Your Curb Appeal by Maximizing Your Curbside Pickup Offering

Modern Restaurant Management

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. That meant streamlining their operations – and consumers quickly got on board. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room.

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De Vere to refurbish Cranage Estate amid £850,000 investment

Hotel Owner

De Vere Cranage Estate, located in Cheshire and part of De Vere’s portfolio of country estate hotels, has today announced the start of a refurbishment which is due to be completed in March 2023. More than £850,000 is being invested to upgrade the hotel, which includes the transformation of bedrooms, corridors and leisure facilities, as well as the introduction of electric vehicle charging points.

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Hotel SEO: Top 3 crucial tips to help your hotel rank on Google

eHotelier

SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs) and it can be a powerful tool for booking traffic and generating leads for hotels.

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AHLA Launches ‘Responsible Stay’ Sustainability Initiative

Lodging Magazine

WASHINGTON, D.C. — The American Hotel & Lodging Association (AHLA) today announced Responsible Stay, an industry-wide commitment to make meetings, events, and guest experiences in America’s hotels more environmentally and socially responsible. Responsible Stay is focused on prioritizing hotels’ environmental sustainability efforts in four key areas: Energy efficiency: Optimizing energy efficiency through operational improvements and adoption of clean energy technologies; Waste reduction: Inv

Magazine 128
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Holland America Line Sees Record-Breaking Black Friday Bookings

Cruise Hive

Holland America Line has surpassed 2019 booking records by a wide margin with recent holiday sales, especially for one amazing destination. The post Holland America Line Sees Record-Breaking Black Friday Bookings appeared first on Cruise Hive.

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Blockskye, Arise and Dtravel on blockchain in action for travel

PhocusWire

Blockchain-based travel systems are no longer a "someday" but are being used today. Executives from three companies using this technology explain the benefits.

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Restaurant Payment Fraud: Who Is Liable?

Modern Restaurant Management

Global financial losses from card fraud are truly staggering. A recent Nilson report projects that over $408 billion will be lost over the next decade. Credit card fraud in the UK is currently running at a five year high, according to Forbes. Restaurants (just like anywhere that accepts card payments), have always been a target. However, much changed for food service businesses throughout the peak of the pandemic.

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Five hotel industry trends for 2023 how to make them work for you

Hotel Owner

Having worked in the hospitality business for a long time, I feel we often underappreciate just how resilient – and adaptive – this industry is. In just the past couple of decades, we have seen the hotel distribution model upended by Online Travel Agents (OTAs), a major competitor’s arrival in the shape of Airbnb (and its emulators), and then a global pandemic hitting.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The general manager’s top priority list for 2023

eHotelier

General managers that put more effort into the commercial work in the hotel will likely steal market share from the competition. Here are three things that are the top priorities in 2023 for hotel general managers.

Marketing 278
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SureStay Hotel Group Surpasses 400 Properties Worldwide

Lodging Magazine

PHOENIX—BWH Hotel Group announced that SureStay Hotel Group has surpassed 400 properties around the world with 250 hotels now open in North America. In the premium economy segment, SureStay Hotel Group is expanding its presence across markets and offers a selection of hotels with different features and amenities. Launched six years ago, SureStay Hotel Group has remained a fast-growing brand that offers travelers consistent levels of comfort, cleanliness, and service. “Economy hotel develop

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Lifeboat Mishap on Royal Caribbean Cruise Ship

Cruise Hive

A startling incident was captured from Royal Caribbean's Quantum of the Seas, when a lifeboat does what no cruise passenger ever wants to see. The post Lifeboat Mishap on Royal Caribbean Cruise Ship appeared first on Cruise Hive.

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Why manufacturers are in the business of data and analytics

SAS

From the discovery of LED lighting to the rise of robotics and 3D printing, technology continues to transform the manufacturing industry. Yesterday, it was the assembly line. Today, it’s digital twins. In particular, technology developments in the data and analytics space were discussed at a recent MFG Day held at SAS [.]. Why manufacturers are in the business of data and analytics was published on SAS Voices by Alison Bolen.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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2023 Restaurant Technology Trends: Consolidation, Experience, and Fees

Modern Restaurant Management

The last few years have seen unprecedented disruption for restaurants. Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. So, what could the coming year possibly bring when the last few have felt so unpredictable? I see a few things on the horizon as part of the ongoing evolution of the relationship between restaurants and technology.

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The 19th Century derelict building turned into a thriving hotel

Hotel Owner

What is your background in hotels and how did your career lead you to this position? . I started my own electrical engineering company, M-Tech, in 2009. The business is a major success, and in 2019 myself and my business partner, Rob Edwards, were made aware of an opportunity to purchase this abandoned Victorian building in Kirkdale, just outside the city centre. .

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The latest trends and developments in spa and wellness management, with Tammy Pahel

eHotelier

In this episode, we explore the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness Operations for Carillon Miami Wellness Resorts.

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The High-Tech Hotel: Three Tech Investments Hotels Should Consider

Lodging Magazine

Travel has been trending upwards since mid-2021, and this summer, the industry experienced a serious surge. Recent data from the U.S. Transportation Security Administration showed that more than 8.7 million people passed through airport security over the 2022 Labor Day weekend, topping pre-pandemic crowds for the first time since 2019. But, this doesn’t mean we’re back to business as usual.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an