Hotel Owner
MARCH 1, 2023
Burgh Island Hotel has appointed Simon James as its new head concierge. He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta.
Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
Les Roches
DECEMBER 21, 2022
Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Hotel Management Postgraduate Diploma. What is the difference between guest relations and guest services?
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