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A comprehensive overview of job positions within a hotel

SiteMinder

From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. Duties can include overseeing various departments, conducting health and safety audits, and managing budgets. Night duty manager. Accounting manager.

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A guide to hotel departments, operational areas and building functions

SiteMinder

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in. IT manager.