Les Roches

JUNE 5, 2023

Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.

Training 52

Training Customer Service Guest Satisfaction Communication 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40