Hotel Business

JANUARY 30, 2024

In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering. Adapting to changing customer needs is essential in our industry,” said Erika Alexander, chief global officer, global operations , Marriott International.

Events 111

Events Customer Service Catering Property Management 111

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. "In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house.

Pricing 193

Pricing POS Systems Front of House Marketing 193

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 212

Marketing Catering Customer Service Front of House 212

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. NELSON Worldwide. PAR Payment. ParTech, Inc.

Marketing 139

Marketing Information Scheduling Download 139