article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them. Guest experience Guest experience includes all the interactions between guests and a business.

article thumbnail

Your route to becoming a cruise director – steps and tips

Les Roches

Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Being a cruise director is more­ than just hosting special events and cocktail parties on board.