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Hotel customer service: what is it, and how can it become a career?

Les Roches

Providing excellent customer experience will also allow a hotel to maintain a higher price point, helping improve profits. The other factors that affect guest satisfaction in the hotel business include the amenities, what the hotel offers and price or value for money. How does hotel customer service impact guest satisfaction?

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Hotel property management systems

Les Roches

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)? What does a PMS do in a hotel?