Sat.Feb 03, 2024 - Fri.Feb 09, 2024

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Decoding consumer psychology: Secrets to customer delight

eHotelier

By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand. Here are a few expert tips to elevate your approach and create lasting impressions.

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Etymon Projects announces restaurant at The Langham Sydney

Hospitality Magazine

The group behind Loulou Bistro, The Charles Grand Brasserie & Bar, and Poetica has confirmed it has teamed up with The Langham Sydney to open a restaurant and lounge bar inside the hotel. The existing restaurant and bar spaces will be revamped to make way for the new concept, which will be inspired by luxury European hotels – think influences from France, Italy, and Spain and a seafood bar. “While a beautiful space, the restaurant will be very approachable and a destination for S

Magazine 263
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Payment Gateway for Indonesian Hotels: Key Criteria to Consider

Soft Inn

In Indonesia’s hospitality industry, digital payment solutions like hotel payment gateways are now essential. As guest preferences shift towards online bookings and contactless payments, hoteliers require secure, convenient and easily integrated payment solutions. Understanding how hotel payment gateways work is crucial for improving guest experience and streamlining transactions.

Book 195
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Feeding Gen Z: The Rise of Authenticity in F&B

Modern Restaurant Management

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. Gen Z has an appetite for knowledge that sits at the tip of their fingers, unlike any generation before. They research, investigate and seek out experiences – especially when it comes to restaurants.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Tips for maintaining mental health and wellness in hospitality

eHotelier

Prioritise mental health in hospitality by recognising stress, practising self-care, and setting boundaries. Address toxic signs, consider change, and emphasise staff well-being. Achieve a healthy work culture with effective strategies.

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More Trending

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Become guest-centric with a user-friendly hotel management software

Hotelogix

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond). In this blog, we will look at a few tips and tricks.

Demo 147
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What Restaurant Operators Need to Know About Specialized Cleaning

Modern Restaurant Management

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day.

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Hotels under pressure to respond as OTA competition for guests lead gen explodes

eHotelier

Hotel technology is leveling the playing field for hoteliers and their ability to compete for leads but that return on investment won’t remain the same forever. The race to bring guests into loyalty programs and win greater influence over how and where they shop for travel, possibly for the rest of their lives, is becoming much more intense. Personalization and ownership of the guest profile are top of the agenda for the OTA and hotel operators alike.

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House Made Hospitality announces four-venue precinct in Sydney CBD

Hospitality Magazine

Sydney-based group House Made Hospitality is continuing to expand, today announcing it will open four venues at the Sofitel Sydney Wentworth’s Bligh Street precinct in the CBD. The group have revealed the four unnamed venues will include two bars and two restaurants which are slated to open this spring. “We know this section of the CBD exceptionally well and have a clear vision of what venue concepts are missing, and what could be developed to complement the existing hospitality footprint,

Magazine 246
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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The Top 25 Restaurant Management Apps for Owners and Operators

7 Shifts

Restaurants of today are infused with technology in many new ways, and it’s making a difference. The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic.

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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

Marketing 169
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Guest experience: How to deliver real value to guests

eHotelier

In today’s landscape, where everyone is talking about how building a great guest experience will help your accommodation business grow, one of the questions that remains is what exactly is a great guest experience. To make it short, you can say you are providing a good experience when you are able to deliver value to.

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Martin Benn spearheads Sydney Common at Sheraton Grand Sydney Hyde Park

Hospitality Magazine

Sheraton Grand Sydney Hyde Park has welcomed a new woodfire grill restaurant and bar Sydney Common. Head Chef Jamie Robertson is leading the kitchen team under mentorship of Sepia talent and award-winning chef Martin Benn. Robertson comes from time at London’s Hide and the Michelin-starred The Capital, plus Ester and The Bridge Room here in Australia. “I’m excited to introduce Sydney Common, a culmination of my culinary journey that has been profoundly influenced by Martin Benn

Magazine 189
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Top 25 Restaurant Management Apps for Owners and Operators

7 Shifts

Restaurants of today are infused with technology in many new ways, and it’s making a difference. The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic.

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Boost Engagement Through Visual Communication

Modern Restaurant Management

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. After all, the McDonald brothers, with the pivotal support of Ray Kroc, changed our approach to franchising altogether. And it’s safe to say that the food franchising industry brought Henry Ford’s approach to process optimization to a whole new level.

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Checking the changes to Hawaiian luxury with the Halekulani

eHotelier

We talked to Hotel manager Davide Barnes to see how the property is fairing post an 18-month renovation at the outset of the pandemic in 2020 and what every hotelier can learn about managing the reopening process after a full-scale PIP.

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Beer and spirits tax officially increased

Hospitality Magazine

Australia’s beer and spirits industries have once again been hit with a growth-inhibiting tax increase as the bi-annual CPI increase kicks in and the Federal Government continues to ignore pleas to help the Australian businesses. The law indexes the excise duty rates for alcohol twice a year, based on the upward movement of the consumer price index (CPI).

Budgeting 246
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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9 Top Restaurant Technologies To Evolve Your Business

7 Shifts

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software.

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How Florida Restaurateurs Can Stay on Top of Human Trafficking Issues

Modern Restaurant Management

Human trafficking is a global problem that has only worsened since the pandemic. Though the stereotypes around the crime portray women – often girls and children – as victims, with sex the end goal, forced labor is on the rise and men and boys are increasingly the victims. Moreover, where it’s most hidden is in the hospitality and restaurant industries.

Training 144
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Four ways to use ChatGPT4 in travel marketing

eHotelier

We are now beginning to understand how to integrate generative AI into our daily lives to be more productive. Let's look at four ways to use ChatGPT4 in travel marketing.

Marketing 246
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5 Hotel Physical Security Tune-Ups with Key Control for 2024

Lodging Magazine

The security and safety of all guests, employees, and visitors at hotels is top priority for hotel security management teams. Investing in upgrades to security and safety technology helps hotels stay compliant, manage assets, and prevent security incidents. One component of security technology that hotels invest in is key control and asset management solutions.

Magazine 137
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Call Me Palestinian

EATER

Shirien Damra Meet the restaurateurs putting their Palestinian identity at the forefront My local Palestinian restaurant just put up a new mural. Previously, while waiting in line to order falafel platters and ful medames at the King of Falafel & Shawarma, you’d be standing next to a painted street scene of the neighborhood showing other local businesses and buildings.

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Can You Start a Restaurant with No Money?

Modern Restaurant Management

In this video from the Making Dough Restaurant Show – by Hengam Stanfield , she discusses the best practices for launching a restaurant, particularly when cash on hand is limited. She offers insights on pitfalls to avoid using her own experiences as examples.

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The Importance of Benchmarking in Hotel Management

Revfine

In the dynamic world of hotel management, every day is different. It can feel difficult to find the time to take stock of your property's performance, which can be a problem in such a competitive industry where staying ahead of the game is crucial. When navigating the industry's complexities, benchmarking is the unsung hero for The post The Importance of Benchmarking in Hotel Management appeared first on Revfine.com.

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Davidson Hospitality Unveils New Initiatives, Partnerships for DE&I Council

Lodging Magazine

Looking to build on a longstanding commitment to diversity, equity, and inclusion, Davidson Hospitality Group has unveiled some new initiatives and partnerships designed to reinforce its efforts. Kenny Imafidon, VP, operational excellence, recently detailed for LODGING the newly created DE&I Council he leads, the company’s continued investment in DE&I training programs and workshops, and a strategic partnership with the college-based National Society of Minorities in Hospitality (NSMH).

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i