Horizon Hospitality
JUNE 20, 2023
If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.
eHotelier
JUNE 1, 2023
Top review sites continually make massive efforts to reduce the number of fake or malicious reviews and hoteliers and guests can also play a role in attempting to curb this ongoing problem.
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Modern Restaurant Management
JUNE 20, 2023
The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.
Hospitality Net
JUNE 22, 2023
Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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Hotel Owner
JUNE 6, 2023
Nobu Hotel London Shoreditch, a lifestyle hotel in East London, has opened a brand-new destination bar, Nobu Shoreditch Bar and Terrace, where cocktails and signature Nobu disease will be served. The space features “cool interiors”, Japanese artworks and a carefully curated menu of cocktails, as well as an alfresco sunken garden terrace. The hotel said the landscaped garden creates an “intimate yet dynamic space” to enjoy drinks and light bites, and the Nobu team is working alongside an exclus
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
EATER
JUNE 20, 2023
My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.
eHotelier
JUNE 28, 2023
3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.
Modern Restaurant Management
JUNE 5, 2023
When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.
Hospitality Net
JUNE 9, 2023
Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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Hotel Owner
JUNE 26, 2023
Back in 1899, the head of the US Patent Office, Charles Duell, secured his place as a little footnote in history. His organisation got smaller and eventually closed down completely, and when it did, he said it was “because everything that can be invented has been invented”. While that story might be apocryphal, it’s a sentiment that is often on show in the hospitality world.
Lodging Magazine
JUNE 20, 2023
Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.
EATER
JUNE 12, 2023
Enter the world of Americana. Of vinyl booths and bottomless coffee. Of late-night pancakes and all-hours hot dogs. Of all-ages dining and no-frills service. Of chrome trim and cash-only. CREDITS Editorial lead: Brenna Houck | Project manager: Lauren Saria | Art director: Lille Allen Contributors: Adam H. Callaghan, Ashok Selvam, Amy McCarthy, Andy Meek, Asonta Benetti, Beth McKibben, Brooke Jackson-Glidden, Emma Orlow, Erin Perkins, Farley Elliott, Hillary Dixler Canavan, Jackie Gutierrez-Jones
eHotelier
JUNE 8, 2023
Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Modern Restaurant Management
JUNE 19, 2023
As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers. People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their
Hotel Business
JUNE 12, 2023
The Cornell Peter and Stephanie Nolan School of Hotel Administration held its 15th annual Cornell Hospitality Icon & Innovator Awards at the Ziegfeld Ballroom in New York at the close of the 45th annual NYU International Hospitality Industry Investment Conference. The event honored restaurateur Danny Meyer , founder/executive chairman/former CEO, Union Square Hospitality Group (USHG) with the 2023 Cornell Hospitality Icon of the Industry Award and Mia Kyricos , president/chief love officer,
Hotel Owner
JUNE 16, 2023
PoB Hotels has confirmed that The Elms Hotel and Spa in Worcestershire has joined its collection of independent hotels. The Elms Hotel has recently completed an extensive refurbishment project, and offers guests a holistic luxury experience “encompassing the key attributes of a PoB Hotel”. The site is an independently owned and managed boutique hotel, and its features include “beautifully preserved” Queen Anne architecture, manicured lawns and acres of parkland.
Hospitality Net
JUNE 28, 2023
Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a
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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali
Lodging Magazine
JUNE 19, 2023
Based on our February 2023 Hotel Horizons report, CBRE reports that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred even though the average occupancy for U.S. hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guestrooms to […] The post Parking Pro
eHotelier
JUNE 29, 2023
Having a strong online presence is essential for the success of a business. A well-designed and optimized hotel website can significantly boost direct conversions. It can also help establish a direct connection with potential guests.
Modern Restaurant Management
JUNE 28, 2023
Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.
EATER
JUNE 5, 2023
A group of students from Kendall College as well as past Beard Award winners pose on the red carpet at the 2023 James Beard Awards. | Barry Brechiesen Congratulations to all the chef and restaurant winners At a red-carpet event tonight at the Lyric Opera in Chicago, the James Beard Awards honored restaurants and chefs in categories like best new restaurant, emerging chef, and regional best chef categories.
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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.
Hotel Owner
JUNE 26, 2023
Can you tell us more about The Academy? How does it work? Is it open to everyone or, if there is a selection process, how does it work? We have a dedicated space within The Tower hotel, which comprises a high-spec classroom and mock reception area, to provide a base for face-to-face learning, as well as an online app-based platform – Flow. The online platform – Flow – shows a list of ‘recommended for you’ courses – depending on the employee’s job role, and based on courses that other people in t
Hospitality Net
JUNE 19, 2023
The IntercityHotel brand is on a growth trajectory in Europe: Deutsche Hospitality recently signed an agreement for a new IntercityHotel in Rotterdam-Schiedam together with the joint venture between Dutch project development company De Veste Schiedam B.V. and Necron GmbH. The hotel is expected to open by the end of 2025.
Lodging Magazine
JUNE 16, 2023
In today’s competitive lodging environment, hoteliers must think outside the box to reignite guest excitement, implementing new experiential amenities to deliver memorable services. While pools, WiFi access, and gyms once delighted visitors, such amenities are now considered standard or—at the very least—expected. However, one amenity that is growing in popularity, boosting guest experiences, and meeting expectations for high-tech, sustainable options is the on-site offering of bikes and electri
eHotelier
JUNE 25, 2023
Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
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