Thu.May 25, 2023

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Hotel operator’s checklist to master flawless check-in

eHotelier

The check-in process begins long before guests arrive at the front desk – and extends beyond checkout as well. From pre-arrival to during and after a guest’s stay, there are multiple touchpoints that define how a guest experiences your hotel’s approach to hospitality.

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Inexpensive Marketing Strategy for Hotel: Leveraging Your Existing Customers

Soft Inn

In today's digital era, having a strong online presence is essential for any hotel business. While marketing strategies can be too costly, I am here to help you explore inexpensive yet effective ways to promote your hotel business out there. So in this blog, I will reveal the power of focusing on your existing customers and how you can capitalize on their influence to drive your hotel's marketing efforts, thus helping to boost your hotel revenue.

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UAE Travel and Tourism sector set to recover this year, says WTTC

eHotelier

The World Travel & Tourism Council’s (WTTC) 2023 Economic Impact Research (EIR) today reveals the UAE Travel & Tourism sector is projected to meet the 2019 peak this year.

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Stevenson at INTELITY wins TravelTech CEO of the year

Boutique Hotel News

US: Robert Stevenson, who heads up the guest experience and staff management platform INTELITY, has been presented with the TravelTech Breakthrough Awarded for CEO of the year. Stevenson has more than 25 years of tech executive experience and has led INTELITY as CEO since 2018. As an early investor in the company, he has focussed on improving INTELITY’s marketing and sales as well as the development of its products.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Hyatt Regency Lost Pines Resort and Spa appoints Irby Morvant Jr. as General Manager

eHotelier

Hyatt Regency Lost Pines Resort and Spa, a Texas destination resort near Austin’s Hill Country tucked away on 405 lush acres along the banks of the Lower Colorado River, is pleased to announce the appointment of Irby Morvant Jr. as general manager. In his new role, Morvant will lead the hotel team and oversee all operations of the AAA Four Diamond resort.

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Joseph Cozza joined Cayuga Hospitality Consultants as Partner

eHotelier

Cayuga Hospitality Consultants is excited to announce that Joseph Cozza, based in Farmingdale, NJ, has joined the team of managing partners of the global network of independent consultants. Joe brings decades of experience in executive management roles with Marriott, Cipriani, and earlier career positions with other revered international hotel brands.

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Dorchester Collection appoints joint CEOs

Boutique Hotel News

Worldwide: Luxury hotel operator Dorchester Collection has promoted current CEO Christopher Cowdray to president, with Helen Smith and Eugenio Pirri appointed as joint CEOs. Cowdray has held the position as CEO of the Dorchester Collection since 2007. As of 1 July 2023, he will transition to president and will continue to work closely with the company’s board of directors to oversee the group’s performance and new development and renovation projects.

Marketing 130
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Coast Hotels announces new franchised hotel in Hinton, Alberta

eHotelier

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, is pleased to announce the opening of its latest franchised property in Hinton, Alberta. Coast Hinton Hotel officially opened its doors to guests on May 03rd and is offering a comfortable and convenient stay for travelers visiting the scenic Rocky Mountain foothills.

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Bluebird by Lark to open second hotel in Vermont

Boutique Hotel News

US: Sister brand of Lark Hotels, Bluebird by Lark, is set to open a new property in Stowe, Vermont on 7 June 2023. Bluebird Cady Hill Lodge has been designed by Elder & Ash and is located close to Vermont’s Green Mountains. It offers 55 accommodations including 53 guest rooms and two standalone homes: Tall Timbers and Horizon Cabin. Tall Timbers features two bedrooms, a kitchen, living room, wood burning fireplace, and a private deck.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Thompson Hotels Brand to launch in Palm Springs, California

eHotelier

Hyatt Hotels Corporation announced today plans for the 168-room Thompson Palm Springs, which will join the award-winning luxury lifestyle Thompson Hotels portfolio and mark the second Thompson Hotels property in California. Thompson Palm Springs is expected to open in late 2023 and will offer panoramic views of the San Jacinto Mountains and the city of Palm Springs.

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Extend the Deep Fryer Sweet Spot

Modern Restaurant Management

Cooking oil filtration is crucial for better food quality and cost savings Scan the menus of the most popular and trendy restaurants across the country and you’ll find a heavy dose of fried delights. Hot, crispy and crunchy menu items are pleasing to consumers, but are only part of the equation for most eateries. Restaurant managers must keep a watchful eye on cooking oil, not only from a food quality standpoint, but from a cost analysis as well.

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World Committee on tourism ethics advances responsible and inclusive tourism

eHotelier

The World Committee on Tourism Ethics (WCTE) has met again to advance its work around inclusive and decent work in tourism, environmental sustainability, intercultural dialogue, and digital transformation.

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5 Ways to Boost Employee Retention in 2023

Lodging Magazine

The hotel industry remains persistently understaffed as hoteliers have been unable to attract and retain talent. A staggering 87 percent of hotels across the United States are facing a shortage of personnel, with 36 percent of the respondents describing the situation as severe, according to a recent study conducted by the American Hotel & Lodging Association.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Luxury Lodges launches Milk Wood Spa at Dylan Coastal Resort

Hotel Owner

Luxury Lodges, a collection of five-star self-catering resorts has launched Milk Wood Spa at its South Wales site, Dylan Coastal Resort. Both guests of lodges and owners of residences are allowed to use the spa facilities at Milk Wood Spa, set in Milk Wood House. The Milk Wood Spa includes a heated, outdoor hydrotherapy infinity pool which oversees the Taf Estuary, a large indoor pool, themed showers, a herbal steam room, Tepidarium, and a Mezzanine relaxation zone.

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Fostering AI common sense: The need for critical thinking and healthy skepticism

SAS

As AI rapidly advances over the next several years, I’ve been fortunate to have an active role in helping to guide a responsible path forward when it comes to technology’s impact on our daily lives. Currently, this role includes serving as Vice President for the SAS Data Ethics Practice, as an [.

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Inhale at Inhabit Hotels expands treatment offering

Hotel Owner

Inhale at Inhabit, the wellbeing offering from urban-wellness hotel brand Inhabit Hotels, has launched three new ‘Journeys’, in addition to an expanded wellbeing menu that now includes Reiki and Sound Healing treatments for the first time. Inhale, which is a spa and wellness centre located at the Inhabit’s Queen’s Gardens hotel, has a varied schedule of holistic classes, such as Hatha and Vinyasa yoga, and mindfulness sessions run by resident experts.

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6 ways visual UGC is evolving in the travel sector

PhocusWire

Authentic, visual user-generated content shared on the likes of TikTok, Instagram and other social channels is becoming central to how travel companies are marketing themselves.

Marketing 101
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Crieff Hydro launches recruitment drive amid strong summer bookings

Hotel Owner

Scotland’s largest independent hotel group, Crieff Hydro Family of Hotels, has launched a summer recruitment drive in readiness for what is anticipated to be a “buoyant summer”. It said the positions are available across food and beverage, housekeeping, spa and beauty, grounds and maintenance and activities and leisure. The hotels offer accommodation for team members who wish to stay on site in their nine properties, situated in some of Scotland’s most scenic locations from the West Highlands to

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You Don’t Need a Knife to Cut a Cake at a Picnic

EATER

Janna Morton No blade? No problem You’ve probably seen them: twee little videos of people cutting cakes at picnics by plunging wineglasses straight into them. The method guarantees a neat individual cup of cake (great for COVID-conscious picnics, and no doubt partly why the trend picked up in 2020 ); plus, it’s cute and looks good on camera. But let’s say you’re envisioning a summer’s worth of picnics and cakes to go with them: Is cutting your cake with a wineglass actually a good idea?

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Bournemouth West Cliff Hotel unveils £500k refurb for bedrooms

Hotel Owner

Bournemouth West Cliff Hotel, a destination for travellers seeking seaside fun and relaxation, has recently completed a £500k refurbishment on 20 of its bedrooms as the first stage of a renovation journey. The new rooms, designed by Corrie Jones Architecture, feature a sophisticated blend of muted earth tones and warm colours that evoke sunsets along the Dorset coast.

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Website personalisation is the key for hotels to overcome booking abandonment and maximise direct revenue

SiteMinder

SiteMinder and The Hotels Network Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. The average hotel website converts somewhere between 1.5-2.5% , lower than other popular ecommerce industries like haircare and health & beauty, which both convert at more than 3%. Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Plymouth named by Colliers as ‘rising star’ in UK hotel sector 

Hotel Owner

Plymouth has been named as a “rising star” of the UK hotel sector, according to Colliers, whose 2023 UK Hotel Market Index found that it came ahead of destinations including Glasgow and Oxford. The city was ranked second in both that category and in the ratings for the highest occupancy rates in 2022, reporting rates of 79.7%, only a couple of percentage points behind Norwich.

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Web Exclusive: Crewfare launches to streamline event travel booking

Hotel Business

With the return of major concerts and other events after the COVID-19 pandemic, travelers are on the road again. In order to make it easier for them to book their stays, a new platform has launched to help the traveler—as well as event staffers. Crewfare is an integrated, seamless and social way for people to book event travel, powered by technology and a user-friendly digital interface.

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The potential of generative AI in hotels

Hotel Owner

The hospitality and tourism industry is constantly evolving, with new technologies and trends emerging all the time. One technology that I believe is set to have a major impact on the industry in the coming years is generative AI. Generative AI refers to algorithms – the best known being ChatGPT – that can be used to create new content including audio, code, images, text, simulations and videos.

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1 Hotel Mayfair, The Sustainable Hospitality Brand’s UK Flagship, is now accepting reservations

Hospitality Net

1 Hotels, the nature-inspired luxury lifestyle hotel brand founded by hospitality visionary Barry Sternlicht, announces that its UK flagship and first European destination, located in the heart of London’s historic Mayfair, is now accepting reservations with an anticipated opening date of July 13, 2023. The nine-story sustainable sanctuary overlooks the stately trees and verdant lawns of magnificent Green Park, just steps away from the world-class galleries, sophisticated boutiques, first-class

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.